Title: Banckle Chat
Author: imranwar
Published: <strong>14 février 2011</strong>
Last modified: 24 octobre 2014

---

Recherche d’extensions

Cette extension **n’a pas été testée avec plus de trois mises à jour majeures de
WordPress**. Elle peut ne plus être maintenue ou supportée et peut avoir des problèmes
de compatibilité lorsqu’elle est utilisée avec des versions de WordPress plus récentes.

![](https://s.w.org/plugins/geopattern-icon/banckle-live-chat-for-wordpress.svg)

# Banckle Chat

 Par [imranwar](https://profiles.wordpress.org/imranwar/)

[Télécharger](https://downloads.wordpress.org/plugin/banckle-live-chat-for-wordpress.1.3.9.zip)

 * [Détails](https://fr.wordpress.org/plugins/banckle-live-chat-for-wordpress/#description)
 * [Avis](https://fr.wordpress.org/plugins/banckle-live-chat-for-wordpress/#reviews)
 *  [Installation](https://fr.wordpress.org/plugins/banckle-live-chat-for-wordpress/#installation)
 * [Développement](https://fr.wordpress.org/plugins/banckle-live-chat-for-wordpress/#developers)

 [Support](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/)

## Description

#### Being Collaborative and Social

Along with providing live support to your customers it also keeps you updated about
your website visitor tracking and activity. You can view the technical and demographical
information of your visitors. Get collaborative and social with your customers and
make sure that they get the best customer service through Banckle Chat for WordPress
Plugin.

#### Being Free

[Configuring and integrating Banckle Chat Plugin for WordPress](http://banckle.com/wiki/display/chat/integration-with-banckle-chat-wordpress-plugin-v.1.2.html)
is very easy. It is a fun to use and is offered with best possible price�i.e. FREE.
[Sign up](https://apps.banckle.com/action/signup) for a Free Trial account with 
out any credit card or payment information, and enjoy complete access to all [Banckle Chat features](http://banckle.com/apps/chat/features.html).
After the expiry of Free Trial period, if there is no [paid plan subscription](http://banckle.com/pricing/chat.html),
Banckle automatically activates a Free plan for your account. The good news is that
it does not have any expiry. Feel free to check the [plan comparison](http://banckle.com/pricing/chat.html)
for more information.

#### Being Administrative

Banckle Chat gives you an advanced access to all the required administrative features
to have productive, innovative and informed live customer support service.

 * **Departments:** define new departments and assign users.
 * **Widgets:** define new widgets and integrate Banckle Chat on multiple websites
   with a single Banckle account. Customize them to meet your domestic requirements.
   Tweak the look and feel of your live chat icon appearance as well as that of 
   chat dialogs, greet your customers with automated messages, configure the live
   chat invitation function to send proactive and automatic invitations and reach
   out to every potential customer.
 * **Multilingual Support:** experience the live chat service in your own language.
 * **Live Translation:** set up your language preference and let Banckle Chat bridge
   the communication gap between you and your visitors.
 * **Canned Messages:** define pre-define chat messages to keep the communication
   with your customers, typo-free and lightning fast.
 * **Offline Messages:** view and manage the messages those were sent by your customers
   when you were offline. Direct them to your own email account and set up an auto
   responder. Mark them with different status options to better communicate with
   your peers.
 * **Chat Targeting:** define new rules to automatically trigger actions in Banckle
   Chat based on user behavior and target your sales prospects.
 * **Blocked IPs:** view and manage the IPs those are banned to access your website.
   You can also view which operator banned which IP and how long the IP is banned
   for.
 * **Marketplace Plugins:** download cutting edge and value addition marketplace
   plugins to improve your overall live chat customer support experience.
 * **Customized Visitor Fields:** define new fields to collect advanced information
   about your customers.
 * **Sound Alerts and Visual Notifications:** change the settings for sound alerts.
   Set up your own desktop visual notifications.

#### Being Customizable

Banckle Chat Plugin gives you full control over its customization. You can customize
the deployment details and notification messages. You may also access Banckle Chat
app from right within your WordPress admin. Various options are available for the
placement of the Banckle Chat button on your website. You may choose to place it
at any corner of the webpage. You may also choose to make it act like a [widget](http://banckle.com/wiki/display/chat/integration-with-banckle-chat-wordpress-plugin-v.1.2.html#IntegrationwithBanckleChatWordPressPluginv.1.2-IntegrationasaWidget)
that you can place on any widget area supported by your website’s WordPress theme.
Its never been more easier to configure.

#### Being Informative

Live support and communication is all about being informative about your website
visitors. Where they are from? How many times they have visited your website? Which
pages on your website are getting more hits? What are their machine and software
specifications? [Banckle Chat](http://banckle.com/apps/chat/default.html) effectively
takes care of your website visitor tracking and provides your visitors best customer
support experience. It also provides you with a wide range of visitor statistics
and reports in the form of intuitive Charts.

#### Being Alternative

Banckle Chat, as an application is a very affordable alternative to the Zopim, oLark,
and LivePerson. Its [salient features](http://banckle.com/apps/live-chat/features.html)
make it an ideal substitute and most suitable replacement for all popular [Live Chat and Live Support](http://banckle.com/apps/chat/overview.html)
applications.

#### Being Integrative

This is just the tip of the ice-berg. Banckle is determined to reach out to every
platform and application that means something to its users. Under the umbrella of
Marketplace at Banckle, you can get tools for all sorts of CMS and other [platforms](http://banckle.com/marketplace/chat/default.html)
like Joomla, Drupal, Moodle, Magento, Shopify and many others. If your platform 
is not listed, please feel free to [share with us](http://community.banckle.com/forums/banckle-chat/4/showforum.aspx)
and we will get a widget/plugin ready for you to integrate Banckle Chat.

## Captures d’écrans

[⌊Banckle Chat Dashboard.⌉⌊Banckle Chat Dashboard.⌉[

Banckle Chat Dashboard.

[⌊Banckle Chat History Conversations.⌉⌊Banckle Chat History Conversations.⌉[

Banckle Chat History Conversations.

[⌊Banckle Chat Widget Design options⌉⌊Banckle Chat Widget Design options⌉[

Banckle Chat Widget Design options

[⌊Banckle Chat Widget Preferences.⌉⌊Banckle Chat Widget Preferences.⌉[

Banckle Chat Widget Preferences.

[⌊Banckle Chat Offline Messages and response options.⌉⌊Banckle Chat Offline Messages
and response options.⌉[

Banckle Chat Offline Messages and response options.

[⌊Banckle Chat Widget Theme options.⌉⌊Banckle Chat Widget Theme options.⌉[

Banckle Chat Widget Theme options.

[⌊Banckle Chat Widget Theme options.⌉⌊Banckle Chat Widget Theme options.⌉[

Banckle Chat Widget Theme options.

[⌊Banckle Chat Statistics and Reports.⌉⌊Banckle Chat Statistics and Reports.⌉[

Banckle Chat Statistics and Reports.

[⌊Customizing Banckle Chat Wordpress Plugin.⌉⌊Customizing Banckle Chat Wordpress
Plugin.⌉[

Customizing Banckle Chat Wordpress Plugin.

[⌊Banckle Chat WordPress Plugin in Offline Mode.⌉⌊Banckle Chat WordPress Plugin 
in Offline Mode.⌉[

Banckle Chat WordPress Plugin in Offline Mode.

[⌊Banckle Chat Marketplace support.⌉⌊Banckle Chat Marketplace support.⌉[

Banckle Chat Marketplace support.

## Installation

 1. Extract all files from the **banckle-live-chat-for-wordpress** ZIP archive.
 2. Upload the extracted **banckle-live-chat-for-wordpress** folder to the **/wp-content/
    plugins/** directory.
 3. Activate the plugin through the **Plugins** menu in WordPress.
 4. Click the **Banckle Chat** menu option, under the **Settings** menu in the admin
    user interface.
 5. Enter you Banckle Login Information and follow the **Banckle Chat for WordPress
    Wizard**.
 6. **Note:** Once you see the success message you can Sign into [Banckle Apps](https://apps.banckle.com/)
    and then [go to the Banckle Chat](http://chat.banckle.com) to start chatting with
    your visitors through Banckle Chat Plugin. For more information, please watch this
    [video tutorial](http://www.youtube.com/watch?v=f0SiskYnKso).

## FAQ

  What happens after the expiry of 14-days Free Trial period?

A free plan will be automatically activated for your account. Check this plan [comparison page](http://banckle.com/pricing/chat.html)
for more details.

  How can I get detailed help?

Contact us by various means as mentioned on [Contact Us](http://banckle.com/corporate/contact.html)
page. Our live customer support team will be glad to assist you.

## Avis

Il n’y a aucun avis pour cette extension.

## Contributeurs/contributrices & développeurs/développeuses

« Banckle Chat » est un logiciel libre. Les personnes suivantes ont contribué à 
cette extension.

Contributeurs

 *   [ imranwar ](https://profiles.wordpress.org/imranwar/)

[Traduisez « Banckle Chat » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/banckle-live-chat-for-wordpress)

### Le développement vous intéresse ?

[Parcourir le code](https://plugins.trac.wordpress.org/browser/banckle-live-chat-for-wordpress/),
consulter le [SVN dépôt](https://plugins.svn.wordpress.org/banckle-live-chat-for-wordpress/),
ou s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/banckle-live-chat-for-wordpress/)
par [RSS](https://plugins.trac.wordpress.org/log/banckle-live-chat-for-wordpress/?limit=100&mode=stop_on_copy&format=rss).

## Journal des modifications

#### 1.3.8

 * WordPress 3.8 compatible

#### 1.3.7

 * Bug Fixes

#### 1.3.6

 * Optimized script tag
 * tweaks in CSS

#### 1.3.5

 * New Messages for the following events:
    Welcome Message Invalid Email Email Sent
   Connection Name Switch to Offline Online Image Tip Offline Image Tip Proactive
   Invite No Online Operator Change To Offline
 * Multiple deployments settings can be done now.

#### 1.3.4

 * Bug fixes.
 * Tested on wordpress 3.6

#### 1.3.3

 * Bug fixes.

#### 1.2.2

 * Widget Code update.
 * Some performance updates.
 * UI fixes.

#### 1.2.1

 * Improved Exception handling.

#### 1.2

 * New Feature – Banckle Dashboard.
 * New Feature – Banckle Chat Button position can now be set through the WordPress
   widgets.

#### 1.1.1

 * Fixed the bug « String could not be parsed as XML ».

#### 1.1

 * User Registration at Banckle.
 * Activation of the new user.
 * User can now set the position of the widget.
 * User can create a Department.
 * User can create a Deployment.

#### 1.02

 * Fixed the « failed to open stream: No such file or directory » bug.

#### 1.01

 * Fixed issues related to compatibility with other plugins.

## Méta

 *  Version **1.3.9**
 *  Dernière mise à jour **il y a 12 ans**
 *  Installations actives **10+**
 *  Version de WordPress ** 2.0.2 ou plus **
 *  Testé jusqu’à **3.7.41**
 *  Langue
 * [English (US)](https://wordpress.org/plugins/banckle-live-chat-for-wordpress/)
 * Étiquettes
 * [banckle](https://fr.wordpress.org/plugins/tags/banckle/)[chat](https://fr.wordpress.org/plugins/tags/chat/)
   [chat online](https://fr.wordpress.org/plugins/tags/chat-online/)[chat software](https://fr.wordpress.org/plugins/tags/chat-software/)
 *  [Vue avancée](https://fr.wordpress.org/plugins/banckle-live-chat-for-wordpress/advanced/)

## Évaluations

 2.3 sur 5 étoiles.

 *  [  1 avis à 5 étoile     ](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/?filter=5)
 *  [  0 avis à 4 étoile     ](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/?filter=4)
 *  [  0 avis à 3 étoile     ](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/?filter=3)
 *  [  0 avis à 2 étoile     ](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/?filter=2)
 *  [  2 avis à 1 étoiles     ](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/?filter=1)

[Votre avis](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/#new-post)

[Tout voir](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/reviews/)

## Contributeurs

 *   [ imranwar ](https://profiles.wordpress.org/imranwar/)

## Support

Quelque chose à dire ? Besoin d’aide ?

 [Voir le forum de support](https://wordpress.org/support/plugin/banckle-live-chat-for-wordpress/)