Description
Happy customers are your best marketers. So why not ask them to leave a review?
Send an automated, personalized email reminder to each customer after a transaction – make reviewing easier than ever before!
Enhance the standard WooCommerce reviews with extra features, and reassure customers by having their questions answered with a Q&A section on product pages.
The Customer Reviews pour WooCommerce plugin helps you increase engagement, build loyalty, improve SEO, and get more sales with social proof.
Localized to 29 languages and installed on over 60,000 stores!
The plugin includes an optional integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity.
You can find information about CusRev‘s terms, privacy, and data protection policies on our website.
🔥 Main Features
- Emails de rappel pour avis, automatiques ou manuels
- Manual review reminders by WhatsApp with the ‘click to chat’ integration
- Aggregated review forms to allow quick and easy reviewing
- Avis améliorés, incluant notes, images, votes et options de filtrage
- Offer discounts in exchange for reviews
- Intégration avec Google Shopping
- Fonction Questions/Réponses, permettant aux clients de poser et de répondre aux FAQ
- Importer et exporter des avis
✉️ Review Reminders – Make Reviewing Easy
Customer Reviews pour WooCommerce makes reviewing simple.
You can easily set it to send out review collection emails, days or weeks after purchase. The review form makes it as simple as possible for the customer to leave a review.
It’s an easy process:
- Votre client fait une commande
- You fulfill the order and mark it as completed.
- After a delay (customizable by you), your customer receives an automated review request email.
- The customer leaves a review for all of their purchases on our aggregated form. Reviews can include ratings and images to increase trust.
- The review is posted to WooCommerce and published on your site.
You can even choose to automatically send the customer a discount code for future purchases as a thank you.
Plus, benefit from:
- A one-page review form where customers can review multiple items in one go
- Manual email invitations for selected orders
- Manual WhatsApp review invitations via the ‘click to chat’ integration
- E-mails personnalisés pour chaque client avec des variables intégrées
- Emails restricted for particular categories of products or customers with specific user roles
- Quick and easy functionality thanks to a responsive email template and custom colors
- Une option de désabonnement
- A built-in testing tool to ensure emails look beautiful before sending
- Reminders in different languages via “qTranslate X”, “Polylang”, « TranslatePress » and “WPML” plugin integration
- Prends en charge les états personnalisés de commande WooCommerce
💸 Boost Sales – With Extra Features
Did you know that displaying reviews can increase conversion by 270%?
Reviews show that people can trust your site. Other people have bought from you before, and it went so well that they want to share their experience. That social proof is important. Customers need to know your product images and descriptions can be trusted. They need to know their bank account is safe.
Turn your visitors into customers by displaying reviews!
Plus, benefit from:
- Photo reviews (let customers upload pictures with reviews)
- Video reviews (let customers upload videos with reviews)
- Additional rating criteria on review forms to rate different features of products
- Questions about customer attributes on review forms
- Empêchez les indésirables en activant reCAPTCHA pour les avis
- Afficher la barre de résumé d’avis sur les pages produit
- Filtrer les avis par note
- Autoriser les visiteurs à voter sur les avis laissés par vos clients
- Lazy loading of reviews and attached pictures
- Triez les avis par date ou par votes
- Tagguer les avis
- Trust Badges that show a summary of verified customer reviews
- Built-in shortcodes to display a responsive list, grid, or slider of reviews on any page or post
- Creating avatars from initials of customer names, using standard WordPress avatars or hiding avatars completely
🔎 Boost SEO – The Automated Way
Google loves something new! Add new content to your site automatically with customer reviews.
Exposez les notes des avis directement dans les recherches Google, et augmentez le taux de clics sur votre site.
Plus, benefit from:
- Getting unique, user-generated SEO content for your shop – customer reviews often contain long tail keywords
- Building user-generated content (UGC) such as photos and videos uploaded by your customers
- Enhancing rich snippets and structured data markup for reviews with pictures
- Améliorez les données standard de WooCommerce avec des identifiants produits (GTIN, MPN, Marque)
😀 Boost Engagement – With Better Feedback
Customers believe that only 8% of companies deliver a great experience – but that can change!
Utilisez les avis pour recevoir un retour de vos clients. Identifiez les bons et mauvais aspects de leur expérience.
Vous pouvez prendre des décisions pour votre site basées sur les retours que vous recevez, et maintenez vos clients heureux.
Plus, benefit from:
- Receiving feedback for multiple products at once with aggregated review forms
- Personalized email templates
- Permet aux clients de voter sur les avis publiés
🚀 Boost Loyalty – Grow Your Repeat Business
Market to your existing customers!
It’s simple: our review reminders keep you in the forefront of their minds, and offering coupon codes for future purchases gets them back to your store.
It’s easy for a customer to leave a review and receive their coupon, which creates a double whammy effect: the customer comes back for more, and you gain valuable feedback. Maybe they’ll even gift the voucher to a friend!
Plus, benefit from:
- Génére automatiquement de nouveaux codes promo pour les avis clients en cours
- Règles transparentes de création de code promo – les clients reçoivent un code promo indépendamment de leur avis positif ou négatif.
- Automatic emails with coupons upon review submission
- Personnaliser les e-mails avec des codes promo pour chaque client utilisant les variables intégrées
- Réglage détaillé des caractéristiques de vos codes promo en fonction de votre stratégie de vente
- Working out-of-the-box with a responsive email template with custom colors
- A built-in testing tool to ensure emails look beautiful before sending
- Emailing coupons in different languages via “qTranslate X”, “Polylang”, « TranslatePress » and “WPML” plugin integration
🤔 Reassure Customers – With Questions & Answers
There’s nothing more reassuring to customers than having their questions answered – with Customer Reviews for WooCommerce you can do just that by:
- Ajoute un onglet avec Questions & Réponses ou FAQ aux pages produits de votre site
- Laissez vos clients potentiels poser des questions à propos de vos produits et regardez les questions posées par les autres personnes.
- Increasing sales by answering questions and making sure prospective customers have all the information available to make a purchase decision
- Réduire les retours et les demandes de remboursements en donnant des réponses aux questions fréquentes à propos de vos produits, ainsi que fournir des informations complémentaires pour éviter toute mauvaise compréhension des caractéristiques ou avantages de vos produits
- Améliorez votre SEO avec du contenu créé par vos clients – en retour cela aide les moteurs de recherche à mieux comprendre et indexer votre site web.
- Sending email notifications to customers about replies to their questions and making them come back to your website
🛒 Google Shopping Integration
- Génère un flux XML de produits pour Google Shopping
- Generez un flux XML avec les avis produits vers Google Shopping
- Montrez les notes-étoiles dans les résultats de recherche de Google Shopping
⬇ Import and Export Reviews
Want to add product reviews from external websites? No problemo.
Just use the import reviews feature, which automatically creates reviews in WooCommerce based on a CSV file.
De même, vous pouvez exporter les avis WooCommerce dans un fichier CSV.
- Import / export product and store reviews
- Import reviews with images and videos
- Export reviews with images and videos
Configuration simple et rapide
- Assurez vous que WooCommerce est installé.
- Then, just follow the Getting Started Tutorial on our official support portal or watch the video tutorial.
Ayez encore plus de fonctions – avec la version Pro
CusRev has two plans: Free and Pro. The Pro plan offers additional features and email support – to find out more and purchase a license, please visit CusRev’s website.
Captures d’écran
Enhancements in the reviews section on a product page 
[cusrev_reviews_grid] shortcode to display a grid of product reviews on any page or post of a website (also available as a Gutenberg block) 
Enhanced Reviews Section 
Questions et Réponses 
Review Reminders 
Review Forms 
Reviews Grid 
Reviews Slider 
Google Shopping XML Product Feed 
Google Shopping XML Product Reviews Feed 
Badges de confiance 
Review Reminders (Admin Dashboard) 
Questions et Réponses (Admin Dashboard) 
Importer et exporter les avis 
Review Tagging (Admin Dashboard)
Blocs
Cette extension fournit 2 blocs.
- Trust Badge Display a Trust Badge with a summary of product and store reviews.
- Reviews Grid Display a grid with product and store reviews using a masonry layout.
Installation
- Make sure that WooCommerce plugin is installed and activated. If it is not installed, please install WooCommerce. Our plugin will not work without WooCommerce.
- Upload the plugin files to the
/wp-content/pluginsdirectory, or install the plugin through the WordPress ‘Plugins’ screen directly. - Activate the plugin through the ‘Plugins’ screen in WordPress
- Go the Reviews > Settings in WordPress admin area to configure the plugin
FAQ
-
I found a bug in the plugin. How to get it fixed?
-
Please create a new topic at the support forum and provide detailed information with a screenshot.
-
How to get Site Key and Secret Key for reCAPTCHA?
-
Please visit reCAPTCHA website and sign up for an account. Then, you will be able to get API key pair (Site Key and Secret Key) for your website. Copy these keys and paste into the settings of the plugin.
-
Will collected reviews be shown as stars in Google?
-
The standard WooCommerce functionality already includes structured data mark up to display your product reviews effectively within organic search results. This plugin extends the standard functionality and adds some extra mark up to help search engines properly crawl your shop. It is important to understand that having a valid structured data mark up in place makes your website eligible for organic stars in Google but it doesn’t guarantee that they will be shown. You can test the rich snippets using Google’s Structured Data Testing Tool.
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How to customize template of the reviews on a single product page?
-
The plugin uses the standard reviews template provided by WooCommerce and enhances it with the reviews summary bar. If your theme requires a customized reviews template or you would like to use a customized reviews template for some other reason, it is possible to do so. Here is how to do it:
1) Create a folder ‘customer-reviews-woocommerce’ in your current theme’s folder.
2) Copy file ‘cr-single-product-reviews.php’ from ‘templates’ subfolder in the plugin’s folder to the folder created at step 1.
3) Customize the file ‘cr-single-product-reviews.php’ in the current theme’s folder according to your requirements. -
How to Change Sorting of Reviews?
-
If you would like to change how reviews are sorted on product pages, it is possible to do so using the standard WordPress functionality. Go to Settings -> Discussion menu and find options “Break comments into pages with X top level comments per page and the last/first page displayed by default” and “Comments should be displayed with the older/newer comments at the top of each page”. You can control how reviews are sorted and displayed on product pages by modifying these options.
Avis
Contributeurs/contributrices & développeurs/développeuses
« Customer Reviews pour WooCommerce » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.
Contributeurs
“Customer Reviews pour WooCommerce” a été traduit dans 28 locales. Remerciez l’équipe de traduction pour ses contributions.
Traduisez « Customer Reviews pour WooCommerce » dans votre langue.
Le développement vous intéresse ?
Parcourir le code, consulter le SVN dépôt, ou s’inscrire au journal de développement par RSS.
Journal
5.36.0
- Improvement: upload images and videos via a review form in the [cusrev_all_reviews] shortcode
- Improvement: additional error messages about file upload errors on local aggregated review forms
- Bug fix: a missing parameter in the ‘allow_empty_comment’ filter
5.35.0
- Improvement: support of additional rating criteria and questions on a product review form in the [cusrev_all_reviews] shortcode
- Improvement: shortcodes compatibility with TranslatePress
- Improvement: check for a maximum length of an aggregated review form body
- Improvement: additional error description when local aggregated review forms cannot be saved into a database
- Bug fix: export of reviews did not work on some hosting configurations
5.34.0
- Improvement: the option to add reviews with the [cusrev_all_reviews] shortcode was enhanced to support both product and shop reviews
5.33.0
- New feature: an option to customize the WhatsApp message template
- Improvement: compatibility of the [cusrev_all_reviews] shortcode with WPML
- Improvement: remove references to PHPSESSID cookie
- Bug fix: implicit conversion warning
5.32.0
- Improvement: user interface update of the plugin’s settings in the admin panel
5.31.5
- Improvement: performance improvement to enable lazy loading of images uploaded by reviewers in the navigation section of a pop-up section on product pages
5.31.4
- Improvement: compatibility of additional language codes from WPML plugin with advanced review forms
- Improvement: unlimited product variations supported in Google XML Product Feed
- Bug fix: scheduled times for review reminders were not displayed on WooCommerce orders page when the experimental ‘High-Performance order storage (COT)’ feature was enabled
5.31.3
- Improvement: removal of CSS rule for hiding reCAPTCHA V3 logo
5.31.2
- Improvement: prevent output of a duplicate consent checkbox with Klarna Checkout
- Improvement: compatibility of the [cusrev_all_reviews] shortcode with Polylang
- Improvement: icons for WhatsApp and Email buttons
5.31.1
- Bug fix: [cusrev_reviews_slider] shortcode did not work correctly with random sorting and no product reviews to display
5.31.0
- New feature: email notifications about new reviews collected via aggregated review forms hosted locally
5.30.1
- Improvement: compatibility of the [cusrev_all_reviews] shortcode with Polylang
- Bug fix: manual sending of review reminders by email or WhatsApp did not work without the High-Performance Order Storage (HPOS) setting in WooCommerce
5.30.0
- New feature: send manual review reminders via WhatsApp using the ‘click to chat’ integration (this feature is initially available only with ‘No verification’ setting for review reminders)
- Bug fix: enable translation of the ‘Add a review’ button displayed by the [cusrev_all_reviews] shortcode
5.29.3
- Improvement: compatibility of Trust Badges with Polylang
5.29.2
- New feature: support of the [shipping_label] attribute for Google Shopping XML product feed (corresponds to shipping classes in WooCommerce)
- Improvement: include reviews for inactive products in counts of reviews displayed on Trust Badges
5.29.1
- Improvement: compatibility with old WooCommerce versions
5.29.0
- Improvement: compatibility with High-Performance Order Storage (HPOS) in WooCommerce
- Improvement: a hook to disable WPML cookie
- Improvement: logging of manual review reminders in the order notes
5.28.1
- Bug fix: error with Klarna Checkout
5.28.0
- New feature: add rating criteria to on-site product review forms (use them to let customers rate different features of products)
- Integration with Klarna Checkout for display of a consent checkbox
5.27.2
- Bug fix: validation that review form header and body are not empty
5.27.1
- Bug fix: geolocation setting could not be saved
5.27.0
- New feature: add custom questions to on-site product review forms (use them to ask about customer attributes)
- Improvement: reduced the number of autoloaded options to improve performance
5.26.1
- Improvement: check for a missing ‘From’ email address after installation of the plugin
5.26.0
- New feature: export reviews with media files (images or videos)
5.25.1
- Bug fix: compatibility with 3rd party plugins that use WP background processing classes
5.25.0
- New feature: import reviews with media files (images or videos)
- Improvement: [cusrev_all_reviews] shortcode displays a reviews summary box and a button to add a new review when there are no reviews
- Improvement: messages about duplicate questions / answers
5.24.0
- New feature: an option to upload videos for reviews via WordPress admin panel
- New feature: a check on the Diagnostics page to see if standard WooCommerce product reviews are enabled
- New feature: a close button for video reviews
- Bug fix: [cusrev_reviews_grid] shortcode show more button did not filter reviews correctly
5.23.0
- New feature: an option to add / remove a ‘store manager’ badge on the admin page for managing reviews
- Bug fix: CSS issues with rendering the floating Trust Badge and the small Trust Badge
5.22.2
- Bug fix: a ‘show more’ button did not work with multiple [cusrev_reviews_grid] shortcodes on the same page
5.22.1
- Bug fixes and minor improvements
5.22.0
- New feature: an option to set refresh frequency for Google Shopping XML feeds
- Improvement: Polylang compatibility with the shortcodes
- Bug fixes and minor improvements
5.21.0
- New feature: a new parameter ‘current’ for [cusrev_all_reviews], [cusrev_reviews_grid], and [cusrev_reviews_slider] shortcodes to display reviews for the current product only
- Improvement: WPML compatibility with the [cusrev_all_reviews] shortcode
- Bug fixes: layout stacking issues in [cusrev_reviews_grid] shortcode
5.20.4
- Improvement: WPML compatibility with the [cusrev_reviews_grid] shortcode
5.20.3
- Improvement: Q&A compatibility with Elementor
5.20.2
- Improvement: WPML compatibility with the [cusrev_reviews_slider] shortcode
- Improvement: minor CSS tweaks for the [cusrev_reviews_slider] shortcode
5.20.1
- Bug fixes: WPML/Polylang compatibility with self-hosted local review forms
5.20.0
- New feature: an option to add general shop reviews with [cusrev_all_reviews] shortcode
- New feature: an option to upload video files with reviews on product pages
- Bug fixes and minor improvements
5.19.0
- New feature: sort reviews by rating (highest to lowest or lowest to highest)
- Improvement: disable sorting by the helpful rating when voting for reviews is turned off
- Bug fixes and minor improvements
5.18.0
- Improvement: UI elements of the enhanced visual style for reviews on a single product page
- Improvement: compatibility with Polylang for translation of the ‘verified owner’ label
- Bug fixes: minor CSS fixes
5.17.1
- Bug fixes: sending a test email with a review for discount did not work in some situations
5.17.0
- New feature: a button for removal of reviews verification in bulk (available in the list of reviews in the backend)
- New feature: an option to hide or display a special icon next to a review together with a nofollow link to the verified copy of the review published on CusRev.com
- Improvement: ajax_object was renamed to protect it from conflicts with other plugins
- Bug fixes: local email templates could be sent in a wrong language
- Bug fixes: [cusrev_all_reviews] shortcode with empty parameters could trigger an error
- Bug fixes: security vulnerabilities
5.16.0
- New feature: a button to remove verification of a review (available in the list of reviews in the backend)
- Improvement: YITH WooCommerce Brands compatibility for populating data to the XML product feed for Google
- Bug fixes: security vulnerabilities
5.15.0
- New feature: Private and Live modes for collection of verified reviews via CusRev. Use the Private mode for setting up and testing integration of the plugin with CusRev. Turn on the Live mode after you complete testing and are ready to collect reviews from real customers.
- Improvement: ‘utf8mb4’ character set for the table to store local reviews
- Improvement: Q & A, Reminders, and Review Tagging pages are available for users with the Store Manager role
- Improvement: CSS fixes to improve compatibility with various WordPress themes
- Bug fix: ‘product_tags’ parameter did not work correctly for the [cusrev_all_reviews] shortcode
5.14.0
- New feature: an option to add a link to Trust Badges when verification of reviews is disabled
5.13.1
- Improvement: compatibility with the ‘show reviews in all languages’ feature of WPML
5.13.0
- New feature: an option to sort reviews displayed with the [cusrev_all_reviews] shortcode
- New feature: an option to filter reviews by the current user in the [cusrev_all_reviews] shortcode
- New feature: [material] attribute for Google Shopping XML product feed
- Improvement: a new user interface element to indicate the number of reviews displayed with the [cusrev_all_reviews] shortcode
- Improvement: CSS fixes to improve compatibility with WooCommerce and various WordPress themes
- Bug fix: incorrect sorting of reviews on websites with PHP version older than 8.0
5.12.0
- New feature: [is_bundle] attribute for Google Shopping XML product feed
- New feature: an option to hide customer avatars in review blocks on product pages and in the [cusrev_all_reviews] shortcode
- Improvement: WPML integration for Trust Badges to display the count of reviews in all languages
5.11.0
- New feature: [multipack] attribute for Google Shopping XML product feed
- Improvement: featured reviews support for the [cusrev_all_reviews] shortcode
- Improvement: updated user interface for the [cusrev_all_reviews] shortcode (please clear cache after installing the update)
5.10.0
- Improvement: rearrangement of elements on the Review Extensions page in the settings
- Bug fix: replies to reviews did not work correctly with Polylang and WPML plugins
- Bug fix: undefined array key « total » warning
5.9.0
- New feature: optional ‘size’ attribute was added to the XML product feeds for Google Shopping
- Bug fix: incorrect ‘from’ email for Q&A reply notifications displayed on the overview screen for email templates
5.8.1
- Bug fix: undefined array key ‘verified’
- Bug fix: trust badges shortcodes are not rendered on the frontend
5.8.0
- New feature: trust badges for local (no verification) reviews
- Bug fix: anonymous display name option did not work on local (self-hosted) review forms in some cases
5.7.0
- Improvement: reduced the number of autoloaded options to improve performance
5.6.5
- Bug fixes and minor improvements
5.6.4
- CSS bug fix
5.6.3
- Improvements in download of media files for cases when reviews have been deleted
5.6.2
- Bug fixes and minor improvements
5.6.1
- Bug fixes and minor improvements
5.6.0
- New feature: enhanced settings for variable product identifiers in the XML reviews feed for Google Shopping
- Bug fixes and minor improvements
5.5.1
- Bug fixes and minor improvements
5.5.0
- New feature: compatibility of local aggregated review forms with WPML
- Bug fixes and minor improvements
5.4.1
- Improvement: filter out invalid characters from titles and descriptions of products in XML Product Feed for Google Shopping
- Bug fixes and minor improvements
5.4.0
- New feature: improved compatibility of Reviews Grid shortcode with Elementor
- Bug fixes and minor improvements
5.3.7
- Bug fixes and minor improvements
5.3.6
- Bug fixes and minor improvements
5.3.5
- Bug fixes and minor improvements
5.3.4
- Bug fixes and minor improvements
5.3.3
- Bug fixes and minor improvements
5.3.2
- Bug fixes and minor improvements
5.3.1
- Bug fixes and minor improvements
5.3.0
- New feature: responsive design for local review forms
- Bug fixes and minor improvements
5.2.1
- Bug fixes and minor improvements
5.2.0
- New feature: an age restriction option for verified reviews pages of stores selling age-restricted products
- CSS enhancements – if you use any caching plugins, please clear cache after installing the update
- Bug fixes and minor improvements
5.1.2
- Bug fixes and minor improvements
5.1.1
- Bug fixes and minor improvements
5.1.0
- New feature: image and video attachments for reviews submitted via local aggregated review forms
- Bug fixes and minor improvements
5.0.0
- New feature: Local aggregated review forms to collect customer reviews without third-party verification by CusRev
- New feature: Traditional and Simplified Chinese language support
- New feature: support of [sale_price] and [sale_price_effective_date] attributes for Google Shopping XML product feed
- Bug fixes and minor improvements