Customer Reviews pour WooCommerce

Description

Happy customers are your best marketers. So why not ask them to leave a review?

Send an automated, personalized email reminder to each customer after a transaction – make reviewing easier than ever before!

Enhance the standard WooCommerce reviews with extra features, and reassure customers by having their questions answered with a Q&A section on product pages.

The Customer Reviews pour WooCommerce plugin helps you increase engagement, build loyalty, improve SEO, and get more sales with social proof.

Localized to 30 languages and installed on over 60,000 stores!

The plugin includes an optional integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity.

You can find information about CusRev‘s terms, privacy, and data protection policies on our website.

🔥 Main Features

  • Emails de rappel pour avis, automatiques ou manuels
  • Manual review reminders by WhatsApp with the ‘click to chat’ integration
  • Aggregated and on-site review forms to allow quick and easy reviewing
  • Avis améliorés, incluant notes, images, votes et options de filtrage
  • Offer discounts in exchange for reviews
  • Intégration avec Google Shopping
  • Fonction Questions/Réponses, permettant aux clients de poser et de répondre aux FAQ
  • Importer et exporter des avis

✉️ Review Reminders – Make Reviewing Easy

Customer Reviews pour WooCommerce makes reviewing simple.

You can easily set it to send out review collection emails, days or weeks after purchase. The review form makes it as simple as possible for the customer to leave a review.

It’s an easy process:

  1. Votre client fait une commande
  2. You fulfill the order and mark it as completed.
  3. After a delay (customizable by you), your customer receives an automated review request email.
  4. The customer leaves a review for all of their purchases on our aggregated form. Reviews can include ratings and images to increase trust.
  5. The review is posted to WooCommerce and published on your site.

You can even choose to automatically send the customer a discount code for future purchases as a thank you.

Plus, benefit from:

  • A one-page review form where customers can review multiple items in one go
  • Manual email invitations for selected orders
  • Manual WhatsApp review invitations via the ‘click to chat’ integration
  • E-mails personnalisés pour chaque client avec des variables intégrées
  • Emails restricted for particular categories of products or customers with specific user roles
  • Quick and easy functionality thanks to a responsive email template and custom colors
  • Une option de désabonnement
  • A built-in testing tool to ensure emails look beautiful before sending
  • Reminders in different languages via “qTranslate X”, “Polylang”, « TranslatePress » and “WPML” plugin integration
  • Prends en charge les états personnalisés de commande WooCommerce
  • Tracking when customers open emails with review invitations and view aggregated review forms

💸 Boost Sales – With Extra Features

Did you know that displaying reviews can increase conversion by 270%?

Reviews show that people can trust your site. Other people have bought from you before, and it went so well that they want to share their experience. That social proof is important. Customers need to know your product images and descriptions can be trusted. They need to know their bank account is safe.

Turn your visitors into customers by displaying reviews!

Plus, benefit from:

  • Photo reviews (let customers upload pictures with reviews)
  • Video reviews (let customers upload videos with reviews)
  • Additional rating criteria on review forms to rate different features of products
  • Questions about customer attributes on review forms
  • Empêchez les indésirables en activant reCAPTCHA pour les avis
  • Displaying a terms and privacy checkbox that people need to tick before posting reviews
  • Afficher la barre de résumé d’avis sur les pages produit
  • Filtrer les avis par note
  • Autoriser les visiteurs à voter sur les avis laissés par vos clients
  • Lazy loading of reviews and attached pictures
  • Triez les avis par date ou par votes
  • Tagguer les avis
  • Trust Badges that show a summary of verified customer reviews
  • Built-in shortcodes to display a responsive list, grid, or slider of reviews on any page or post
  • Creating avatars from initials of customer names, using standard WordPress avatars or hiding avatars completely

🔎 Boost SEO – The Automated Way

Google loves something new! Add new content to your site automatically with customer reviews.

Exposez les notes des avis directement dans les recherches Google, et augmentez le taux de clics sur votre site.

Plus, benefit from:

  • Getting unique, user-generated SEO content for your shop – customer reviews often contain long tail keywords
  • Building user-generated content (UGC) such as photos and videos uploaded by your customers
  • Enhancing rich snippets and structured data markup for reviews with pictures
  • Améliorez les données standard de WooCommerce avec des identifiants produits (GTIN, MPN, Marque)

😀 Boost Engagement – With Better Feedback

Customers believe that only 8% of companies deliver a great experience – but that can change!

Utilisez les avis pour recevoir un retour de vos clients. Identifiez les bons et mauvais aspects de leur expérience.

Vous pouvez prendre des décisions pour votre site basées sur les retours que vous recevez, et maintenez vos clients heureux.

Plus, benefit from:

  • Receiving feedback for multiple products at once with aggregated review forms
  • Personalized email templates
  • Permet aux clients de voter sur les avis publiés

🚀 Boost Loyalty – Grow Your Repeat Business

Market to your existing customers!

It’s simple: our review reminders keep you in the forefront of their minds, and offering coupon codes for future purchases gets them back to your store.

It’s easy for a customer to leave a review and receive their coupon, which creates a double whammy effect: the customer comes back for more, and you gain valuable feedback. Maybe they’ll even gift the voucher to a friend!

Plus, benefit from:

  • Génére automatiquement de nouveaux codes promo pour les avis clients en cours
  • Règles transparentes de création de code promo – les clients reçoivent un code promo indépendamment de leur avis positif ou négatif.
  • Automatic emails with coupons upon review submission
  • Personnaliser les e-mails avec des codes promo pour chaque client utilisant les variables intégrées
  • Réglage détaillé des caractéristiques de vos codes promo en fonction de votre stratégie de vente
  • Working out-of-the-box with a responsive email template with custom colors
  • A built-in testing tool to ensure emails look beautiful before sending
  • Emailing coupons in different languages via “qTranslate X”, “Polylang”, « TranslatePress » and “WPML” plugin integration

🤔 Reassure Customers – With Questions & Answers

There’s nothing more reassuring to customers than having their questions answered – with Customer Reviews for WooCommerce you can do just that by:

  • Ajoute un onglet avec Questions & Réponses ou FAQ aux pages produits de votre site
  • Laissez vos clients potentiels poser des questions à propos de vos produits et regardez les questions posées par les autres personnes.
  • Increasing sales by answering questions and making sure prospective customers have all the information available to make a purchase decision
  • Réduire les retours et les demandes de remboursements en donnant des réponses aux questions fréquentes à propos de vos produits, ainsi que fournir des informations complémentaires pour éviter toute mauvaise compréhension des caractéristiques ou avantages de vos produits
  • Améliorez votre SEO avec du contenu créé par vos clients – en retour cela aide les moteurs de recherche à mieux comprendre et indexer votre site web.
  • Sending email notifications to customers about replies to their questions and making them come back to your website

🛒 Google Shopping Integration

  • Génère un flux XML de produits pour Google Shopping
  • Generez un flux XML avec les avis produits vers Google Shopping
  • Montrez les notes-étoiles dans les résultats de recherche de Google Shopping

⬇ Import and Export Reviews

Want to add product reviews from external websites? No problemo.

Just use the import reviews feature, which automatically creates reviews in WooCommerce based on a CSV file.

De même, vous pouvez exporter les avis WooCommerce dans un fichier CSV.

  • Import / export product and store reviews
  • Import reviews with images and videos
  • Export reviews with images and videos

Configuration simple et rapide

  1. Assurez vous que WooCommerce est installé.
  2. Then, just follow the Getting Started Tutorial on our official support portal or watch the video tutorial.

Ayez encore plus de fonctions – avec la version Pro

CusRev has two plans: Free and Pro. The Pro plan offers additional features and email support – to find out more and purchase a license, please visit CusRev’s website.

Captures d’écran

  • Enhancements in the reviews section on a product page
  • [cusrev_reviews_grid] shortcode to display a grid of product reviews on any page or post of a website (also available as a Gutenberg block)
  • Enhanced Reviews Section
  • Questions et Réponses
  • Review Reminders
  • Review Forms
  • Reviews Grid
  • Reviews Slider
  • Google Shopping XML Product Feed
  • Google Shopping XML Product Reviews Feed
  • Badges de confiance
  • Review Reminders (Admin Dashboard)
  • Questions et Réponses (Admin Dashboard)
  • Importer et exporter les avis
  • Review Tagging (Admin Dashboard)

Blocs

Cette extension fournit 2 blocs.

  • Trust Badge Display a Trust Badge with a summary of product and store reviews.
  • Reviews Grid Display a grid with product and store reviews using a masonry layout.

Installation

  1. Make sure that WooCommerce plugin is installed and activated. If it is not installed, please install WooCommerce. Our plugin will not work without WooCommerce.
  2. Upload the plugin files to the /wp-content/plugins directory, or install the plugin through the WordPress ‘Plugins’ screen directly.
  3. Activate the plugin through the ‘Plugins’ screen in WordPress
  4. Go the Reviews > Settings in WordPress admin area to configure the plugin

FAQ

I found a bug in the plugin. How to get it fixed?

Please create a new topic at the support forum and provide detailed information with a screenshot.

How to get Site Key and Secret Key for reCAPTCHA?

Please visit reCAPTCHA website and sign up for an account. Then, you will be able to get API key pair (Site Key and Secret Key) for your website. Copy these keys and paste into the settings of the plugin.

Will collected reviews be shown as stars in Google?

The standard WooCommerce functionality already includes structured data mark up to display your product reviews effectively within organic search results. This plugin extends the standard functionality and adds some extra mark up to help search engines properly crawl your shop. It is important to understand that having a valid structured data mark up in place makes your website eligible for organic stars in Google but it doesn’t guarantee that they will be shown. You can test the rich snippets using Google’s Structured Data Testing Tool.

How to customize template of the reviews on a single product page?

The plugin uses the standard reviews template provided by WooCommerce and enhances it with the reviews summary bar. If your theme requires a customized reviews template or you would like to use a customized reviews template for some other reason, it is possible to do so. Here is how to do it:
1) Create a folder ‘customer-reviews-woocommerce’ in your current theme’s folder.
2) Copy file ‘cr-single-product-reviews.php’ from ‘templates’ subfolder in the plugin’s folder to the folder created at step 1.
3) Customize the file ‘cr-single-product-reviews.php’ in the current theme’s folder according to your requirements.

How to Change Sorting of Reviews?

If you would like to change how reviews are sorted on product pages, it is possible to do so using the standard WordPress functionality. Go to Settings -> Discussion menu and find options “Break comments into pages with X top level comments per page and the last/first page displayed by default” and “Comments should be displayed with the older/newer comments at the top of each page”. You can control how reviews are sorted and displayed on product pages by modifying these options.

Avis

12 avril 2024
Very extensive settings and options, but works like a charm and offers mostly everything you will ever need collecting customer reviews.Had to make my own translation (Slovenian), but was worth it 🙂
5 avril 2024
ayuda mucho a mejorar la confianza en los clientes y los productos que vendemos
2 avril 2024
es excelente y cómoda para mis clientes.
Lire les 1 354 avis

Contributeurs/contributrices & développeurs/développeuses

« Customer Reviews pour WooCommerce » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.

Contributeurs

“Customer Reviews pour WooCommerce” a été traduit dans 29 locales. Remerciez l’équipe de traduction pour ses contributions.

Traduisez « Customer Reviews pour WooCommerce » dans votre langue.

Le développement vous intéresse ?

Parcourir le code, consulter le SVN dépôt, ou s’inscrire au journal de développement par RSS.

Journal

5.47.0

  • Improvement: cards with additional statistics about review reminders scheduled with WP Cron
  • Improvement: hide empty answers to additional review questions configured as optional
  • Bug fix: vulnerability in Ajax requests

5.46.0

  • New feature: compatibility of the customer consent checkbox with the new Checkout block in WooCommerce
  • New feature: tracking if customers open aggregated review forms hosted locally
  • Improvement: compatibility with third-party link trackers for aggregated review forms hosted locally
  • Improvement: removal of a dependency on dashicons in video reviews on the frontend
  • Bug fix: WPML compatibility for translation of the ‘Review for Discount’ email template with the ‘No verification’ setting

5.45.0

  • New feature: an option to track if customers open emails with review invitations sent by a WordPress Mailer
  • Bug fix: video reviews did not display correctly on screens with a landscape orientation

5.44.0

  • New feature: an option to add a terms and privacy checkbox to on-site review forms
  • Improvement: a nofollow attribute for login buttons on on-site review forms
  • Bug fix: incorrect order note messages about review reminders sent via CR cron

5.43.1

  • Bug fix: a table for the reminders log was not created before sending a reminder

5.43.0

  • New feature: log of review reminders sent by email
  • Bug fix: reviews prepended in the beginning of the list instead of at the end of the list in the [cusrev_all_reviews] shortcode

5.42.0

  • Improvement: performance optimization for Google XML feeds settings pages
  • Improvement: removal of dependency on WordPress permalinks settings for the [cusrev_all_reviews] shortcode with pagination
  • Bug fix: self-hosted aggregated review forms in RTL languages did not display rating buttons correctly
  • Bug fix: ‘cr_local_forms’ table could not be created on some database configurations

5.41.0

  • New feature: settings for additional attributes in Google Shopping XML Product Feed (‘unit_pricing_measure’ and ‘unit_pricing_base_measure’)
  • New feature: review tags in the [cusrev_all_reviews] shortcode

5.40.1

  • Bug fix: search by text and tags on product pages did not work when the ‘Show More’ button was hidden

5.40.0

  • New feature: ‘add_review’ parameter for the [cusrev_reviews_grid] shortcode
  • Improvement: additional details in error messages
  • Improvement: compatibility with the Pro add-on to send review invitations via WhatsApp channel

5.39.1

  • Bug fix: error in import of reviews when WPML plugin is activated

5.39.0

  • New feature: ‘Review Permissions’ setting that determines whether a user is eligible to submit a review via on-site review forms

5.38.12

  • Improvement: a check for databases that convert tables prefixes to lowercase

5.38.11

  • Improvement: a preventive check for prohibited categories of products and additional error messages in the order notes

5.38.10

  • Bug fix: ‘review for discount’ email template was always displayed as disabled in the settings
  • Bug fix: ‘show more’ button did not work for the reviews slider shortcode in some scenarios
  • Improvement: file type check in the import of reviews utility

5.38.9

  • Bug fix: vulnerability in Ajax requests for import of reviews

5.38.8

  • Improvement: improved compatibility with themes and plugins that might deactivate Photoswipe library for WooCommerce image lightboxes

5.38.7

  • Improvement: a button to add new reviews on WooCommerce product pages with CusRev visual style when a summary bar is hidden

5.38.6

  • Improvement: compatibility of on-site review forms in the enhanced visual style with reCAPTCHA

5.38.5

  • Improvement: use the default country/region of a shop when calculating tax-inclusive prices for Google Shopping Product XML feed
  • Improvement: a body of the review notification email for reviews collected via self-hosted aggregated review forms is translatable
  • Improvement: a safeguard to prevent AutomateWoo from crashing on submission of new reviews
  • Bug fix: WPML could not translate string on self-hosted aggregated review forms for languages that are not available on WordPress.org

5.38.4

  • Improvement: additional rating criteria and answers to additional questions are displayed on the reviews slider
  • Improvement: compatibility of [cusrev_reviews_slider] shortcode for shop reviews with Polylang

5.38.3

  • Improvement: compatibility with Klarna checkout v3 for consent checkbox
  • Improvement: a possibility to translate ‘Review’ button with basic email templates and local review forms
  • Bug fix: Email body of review reminders could not be translated with WPML when using local review forms

5.38.2

  • Bug fix: media upload section was shown with CusRev visual style even if ‘Attach Images/Videos’ option was disabled
  • Bug fix: cURL errors were not handled correctly
  • Bug fix: review summary bar was not displayed with WPML option to show reviews in all languages
  • Bug fix: vulnerability in Ajax requests for manual review reminders

5.38.1

  • Bug fix: an error in a security token check when triggering a review reminder manually
  • Improvement: check for get_shipping_phone method in old WooCommerce versions

5.38.0

  • New feature: self-service setup of DKIM signatures with CusRev mailer in the Pro version
  • Bug fix: vulnerability in Ajax requests
  • Bug fix: reviews could not be submitted on product pages when shortcodes were disabled