Title: FloatyFAQ
Author: Mario Merola
Published: <strong>10 février 2026</strong>
Last modified: 10 février 2026

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# FloatyFAQ

 Par [Mario Merola](https://profiles.wordpress.org/monant/)

[Télécharger](https://downloads.wordpress.org/plugin/floatyfaq.2.0.3.zip)

 * [Détails](https://fr.wordpress.org/plugins/floatyfaq/#description)
 * [Avis](https://fr.wordpress.org/plugins/floatyfaq/#reviews)
 *  [Installation](https://fr.wordpress.org/plugins/floatyfaq/#installation)
 * [Développement](https://fr.wordpress.org/plugins/floatyfaq/#developers)

 [Support](https://wordpress.org/support/plugin/floatyfaq/)

## Description

FloatyFAQ is a comprehensive FAQ management system for WordPress that provides an
elegant, user-friendly interface for your customers to find answers quickly.

#### Key Features

 * **Floating Balloon Widget** – Customizable floating button accessible from any
   page
 * **Category System** – Organize FAQs into logical categories
 * **Advanced Search** – Fuzzy search with typo tolerance across all FAQs
 * **Interactive Analytics** – Visual charts showing views, category distribution,
   and hourly patterns
 * **Rating System** – Users can rate FAQs as helpful or not helpful
 * **Multilingual Support** – Automatic language detection and translations
 * **Scheduled FAQs** – Show FAQs only during specific time periods (seasonal content)
 * **Smart Caching** – Improved performance with intelligent caching system
 * **Statistics Dashboard** – Track views, ratings, and user interactions
 * **Drag & Drop Ordering** – Easy reordering of categories and FAQs
 * **URL Redirects** – Option to redirect to external pages instead of showing answers
 * **Mobile Responsive** – Fully responsive design
 * **White Label Ready** – Customizable branding for agencies

#### Perfect For

 * Customer support teams
 * Documentation sites
 * Help centers
 * Knowledge bases
 * Product information

## Installation

 1. Upload the plugin files to `/wp-content/plugins/floatyfaq`
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Go to FloatyFAQ in the admin menu to configure
 4. Add categories and FAQs
 5. Customize the appearance in Settings

## FAQ

### Does this plugin require any external libraries?

No, FloatyFAQ uses pure vanilla JavaScript and CSS with no external dependencies.

### Can I customize the balloon appearance?

Yes, you can customize the position, size, and color from the Settings page.

### Is it mobile friendly?

Yes, FloatyFAQ is fully responsive and works perfectly on all devices.

## Avis

Il n’y a aucun avis pour cette extension.

## Contributeurs/contributrices & développeurs/développeuses

« FloatyFAQ » est un logiciel libre. Les personnes suivantes ont contribué à cette
extension.

Contributeurs

 *   [ Mario Merola ](https://profiles.wordpress.org/monant/)
 *   [ mariomerola ](https://profiles.wordpress.org/mariomerola/)

[Traduisez « FloatyFAQ » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/floatyfaq)

### Le développement vous intéresse ?

[Parcourir le code](https://plugins.trac.wordpress.org/browser/floatyfaq/), consulter
le [SVN dépôt](https://plugins.svn.wordpress.org/floatyfaq/), ou s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/floatyfaq/)
par [RSS](https://plugins.trac.wordpress.org/log/floatyfaq/?limit=100&mode=stop_on_copy&format=rss).

## Journal des modifications

#### 2.0.0

 * NEW: Advanced analytics with interactive charts (views over time, category distribution,
   hourly distribution)
 * NEW: FAQ rating system with thumbs up/down feedback
 * NEW: Multilingual support with automatic language detection
 * NEW: Scheduled/seasonal FAQs with start and end dates
 * NEW: Intelligent caching system for improved performance
 * NEW: Fuzzy search with typo tolerance
 * NEW: White label support for custom branding
 * NEW: Multi-site network support
 * IMPROVED: Analytics page with top rated and worst rated FAQs
 * IMPROVED: Better performance with query optimization

#### 1.0.0

 * Initial release
 * Category management
 * FAQ management with rich text editor
 * Drag & drop ordering
 * Search functionality
 * Statistics tracking
 * Customizable balloon widget

## Méta

 *  Version **2.0.3**
 *  Dernière mise à jour **il y a 4 mois**
 *  Installations actives **Moins de 10**
 *  Version de WordPress ** 5.0 ou plus **
 *  Testé jusqu’à **6.9.4**
 *  Version de PHP ** 7.2 ou plus **
 *  Langue
 * [English (US)](https://wordpress.org/plugins/floatyfaq/)
 * Étiquettes
 * [customer service](https://fr.wordpress.org/plugins/tags/customer-service/)[faq](https://fr.wordpress.org/plugins/tags/faq/)
   [help](https://fr.wordpress.org/plugins/tags/help/)[knowledge base](https://fr.wordpress.org/plugins/tags/knowledge-base/)
   [support](https://fr.wordpress.org/plugins/tags/support/)
 *  [Vue avancée](https://fr.wordpress.org/plugins/floatyfaq/advanced/)

## Évaluations

Aucun avis n’a encore été envoyé.

[Your review](https://wordpress.org/support/plugin/floatyfaq/reviews/#new-post)

[Voir tous les avis](https://wordpress.org/support/plugin/floatyfaq/reviews/)

## Contributeurs

 *   [ Mario Merola ](https://profiles.wordpress.org/monant/)
 *   [ mariomerola ](https://profiles.wordpress.org/mariomerola/)

## Support

Quelque chose à dire ? Besoin d’aide ?

 [Voir le forum de support](https://wordpress.org/support/plugin/floatyfaq/)