Title: KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin Author: LOGON Published: 10 janvier 2017 Last modified: 9 février 2025 --- Recherche d’extensions ![](https://s.w.org/plugins/geopattern-icon/kb-support_154a44.svg) # kb-support Par [LOGON](https://profiles.wordpress.org/logoninc/) * [Détails](https://fr.wordpress.org/plugins/kb-support/#description) * [Avis](https://fr.wordpress.org/plugins/kb-support/#reviews) * [Développement](https://fr.wordpress.org/plugins/kb-support/#developers) [Support](https://wordpress.org/support/plugin/kb-support/) ## Description Cette extension est fermée depuis le 3 avril 2025 et n’est pas disponible au téléchargement. Raison : Problème de sécurité. ## Blocs Cette extension fournit 6 blocs. * KBS Login * KBS Register * KBS Search * KBS Profile Editor * KBS Tickets * KBS Submit ## Avis ![](https://secure.gravatar.com/avatar/34eb84b98a203363e1f0cb07a7cf79ec51038c2906988fd7f064e48d7e84c54c? s=60&d=retro&r=g) ### 󠀁[Simple and easy to use](https://wordpress.org/support/topic/simple-and-easy-to-use-437/)󠁿 [beyondsm](https://profiles.wordpress.org/beyondsm/) 28 septembre 2023 Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job ![](https://secure.gravatar.com/avatar/307e1087f5695dfea7afb97c868e607ba5aeb5b1e7fa80687c06aaa58d6d436e? s=60&d=retro&r=g) ### 󠀁[Excellent and Flexible](https://wordpress.org/support/topic/excellent-and-flexible-5/)󠁿 [Flashpaper](https://profiles.wordpress.org/flashpaper/) 22 août 2023 1 réponse Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work! ![](https://secure.gravatar.com/avatar/0750c31ad2e4acbd1e971a549974bf676de83ffafccd57e2dd7e2139fdd9e88d? s=60&d=retro&r=g) ### 󠀁[Best plugin for a support system](https://wordpress.org/support/topic/best-plugin-for-a-support-system/)󠁿 [Jose Mortellaro](https://profiles.wordpress.org/giuse/) 29 décembre 2022 1 réponse KB Support is the best WordPress plugin for support systems ![](https://secure.gravatar.com/avatar/8dd78d90b07df26dbffba5a1ab6f8afd2fc44d2f179759a6b2f30e10bbbd0cff? s=60&d=retro&r=g) ### 󠀁[Easy backend management of support tickets plus KB](https://wordpress.org/support/topic/easy-backend-management-of-support-tickets-plus-kb/)󠁿 [jotnur](https://profiles.wordpress.org/jotnur/) 18 août 2021 1 réponse Very easy and useful backend organization and tracking of tickets. The seamless option to create a KB article after closing a ticket is a nice plus! ![](https://secure.gravatar.com/avatar/0eee89883aa39216a1148819d3aaedf60759a3df677e9322b0c19c3813ba0776? s=60&d=retro&r=g) ### 󠀁[poor customer support](https://wordpress.org/support/topic/poor-customer-support-9/)󠁿 [Anonymous User 13302461](https://profiles.wordpress.org/anonymized-13302461/) 27 mai 2021 2 réponses Plugin good at first glance. The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this « KB-Support customer » to WP user, instead creates a new « customer » in KB Support. This makes for a lot of extra work trying to find the actual WP user( when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user. ![](https://secure.gravatar.com/avatar/bbd56aae64b74737a42ca914e74aba51984203eba7396ae6d6615fabef766f51? s=60&d=retro&r=g) ### 󠀁[Great Plugin](https://wordpress.org/support/topic/great-plugin-29600/)󠁿 [Jack Mawhinney](https://profiles.wordpress.org/jackjpdiscos/) 3 février 2021 1 réponse We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use. [ Lire les 21 avis ](https://wordpress.org/support/plugin/kb-support/reviews/) ## Contributeurs/contributrices & développeurs/développeuses « KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin » est un logiciel libre. Les personnes suivantes ont contribué à cette extension. Contributeurs * [ LOGON ](https://profiles.wordpress.org/logoninc/) * [ Freemius ](https://profiles.wordpress.org/freemius/) “KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin” a été traduit dans 4 locales. Remerciez [l’équipe de traduction](https://translate.wordpress.org/projects/wp-plugins/kb-support/contributors) pour ses contributions. [Traduisez « KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/kb-support) ### Le développement vous intéresse ? [Parcourir le code](https://plugins.trac.wordpress.org/browser/kb-support/), consulter le [SVN dépôt](https://plugins.svn.wordpress.org/kb-support/), ou s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/kb-support/) par [RSS](https://plugins.trac.wordpress.org/log/kb-support/?limit=100&mode=stop_on_copy&format=rss). ## Méta * Version **1.7.4** * Dernière mise à jour **il y a 1 an** * Installations actives **N/D** * Version de WordPress ** 5.0 ou plus ** * Testé jusqu’à **6.7.5** * Version de PHP ** 5.6 ou plus ** * Langues * [English (Australia)](https://en-au.wordpress.org/plugins/kb-support/), [English (Canada)](https://en-ca.wordpress.org/plugins/kb-support/), [English (New Zealand)](https://en-nz.wordpress.org/plugins/kb-support/), [English (UK)](https://en-gb.wordpress.org/plugins/kb-support/), et [English (US)](https://wordpress.org/plugins/kb-support/). * [Traduisez la dans votre langue](https://translate.wordpress.org/projects/wp-plugins/kb-support) * [Vue avancée](https://fr.wordpress.org/plugins/kb-support/advanced/)