Title: Nirweb support
Author: NirWp Team
Published: <strong>11 mai 2021</strong>
Last modified: 5 décembre 2023

---

Recherche d’extensions

![](https://ps.w.org/nirweb-support/assets/banner-772x250.png?rev=2529767)

Cette extension **n’a pas été testée avec plus de trois mises à jour majeures de
WordPress**. Elle peut ne plus être maintenue ou supportée et peut avoir des problèmes
de compatibilité lorsqu’elle est utilisée avec des versions de WordPress plus récentes.

![](https://ps.w.org/nirweb-support/assets/icon.svg?rev=2529767)

# Nirweb support

 Par [NirWp Team](https://profiles.wordpress.org/nirweb/)

[Télécharger](https://downloads.wordpress.org/plugin/nirweb-support.zip)

 * [Détails](https://fr.wordpress.org/plugins/nirweb-support/#description)
 * [Avis](https://fr.wordpress.org/plugins/nirweb-support/#reviews)
 *  [Installation](https://fr.wordpress.org/plugins/nirweb-support/#installation)
 * [Développement](https://fr.wordpress.org/plugins/nirweb-support/#developers)

 [Support](https://wordpress.org/support/plugin/nirweb-support/)

## Description

> Aside from news websites, almost all websites of the world require a support system,**
> do you agree?**
>  The reason is the purpose behind establishing a website is expanding
> relations with users, offering products, and naturally, supporting them in the
> future.

So we have agreed that using a support plugin is a need for every website, even 
yours, dear friend .

**Well!** The question that arises now is what features should a good support plugin
have?

[wordpress & woocommerce support plugin Demo](http://demo.nirwp.com/ticket-free)/
user&pass: demo

To respond this question, I will tell you about our support and ticket plugins’ 
features; see for yourself if the features are sufficient!

**The ability to define infinite departments**
 If your website needs various sections(
such as sales, support, management, etc.) you need not worry at all; our WordPress
support plugin is ready to meet your requirements.

**The ability to define infinite representatives.**
 We will still be by your side
if you need to add various representatives to your team.

> Complete accordance with **WooCommerce** and **Easy Digital Downloads**

If you want the user to select the product they have bought when sending a ticket,
or only buying customers to be able to send tickets… we are still here for you!

**Prepared answers**
 Many of users’ questions are repetitive, so the answers will
be the same. The solution is to build a prepared answer so that you can answer such
tickets in one click and not waste too much time typing

**Searching the tickets**
 Whenever you need to create a ticket based on ID or a
subject, perform a search in a jiffy!

All sections being AJAX and therefore doubly beautiful.
 We have developed AJAX 
in all sections resulting in better appearance of sending tickets, searching tickets,
etc. which means efficiency alongside beauty for your sake.

**Floating support icon on the website**
 You could select a custom icon in the 
plugin settings to float in the corner of the web page and remind your users that
you have a support system and care about them!

### List of some features

 * Unlimited Tickets
 * Unlimited Agents
 * Unlimited Users
 * Unlimited Products
 * Unlimited Departments
 * Unlimited Pre answer
 * Agents can create tickets on behalf of users
 * Agents can view only their tickets or all tickets
 * Agents can receive e-mail notifications by email for ticket events such as new
   ticket, reply to ticket etc.
 * Users can receive e-mail notifications by email for ticket events such as new
   ticket, reply to ticket etc.
 * And …

## Captures d’écrans

 * [[
 * Ticket list for the user
 * [[
 * Send New Ticket
 * [[
 * Ticket page
 * [[
 * Tickets page for admin
 * [[
 * Departments
 * [[
 * Pre answer
 * [[
 * FAQs
 * [[
 * Email Settings

## Installation

 1. Upload plugin file to the \ »/wp-content/plugins/\ » directory.
 2. Activate the plugin through the \ »Plugins\ » menu in WordPress.

## FAQ

### Is this plugin compatible with WooCommerce?

Yes, this plugin adds to the WooCommerce panel automatically and provides the option
to select a product when sending a ticket.

## Avis

![](https://secure.gravatar.com/avatar/f5876b05c4651b00c2cbd74b3e4461ab31c91375b88e254573fba4dca83cba78?
s=60&d=retro&r=g)

### 󠀁[Beautiful, but….?](https://wordpress.org/support/topic/beautiful-but-7/)󠁿

 [vivies](https://profiles.wordpress.org/sinou2014/) 1 décembre 2023

The user interface is one of the best out there, but there is no documentation or
user guide anywhere to be found. Moving on, sadly.

![](https://secure.gravatar.com/avatar/0ecb8440161efaed64e53693c2e1de411dfef84f383585392adc01b5b62e143c?
s=60&d=retro&r=g)

### 󠀁[کدنویسی افتضاح](https://wordpress.org/support/topic/%da%a9%d8%af%d9%86%d9%88%db%8c%d8%b3%db%8c-%d8%a7%d9%81%d8%aa%d8%b6%d8%a7%d8%ad/)󠁿

 [sadeghpm](https://profiles.wordpress.org/sadeghpm/) 18 décembre 2022 1 réponse

متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..
تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.

![](https://secure.gravatar.com/avatar/30f3a43e5eb4a0497fca195a45ccb0f5a633427c5481303c0ec9dd0ca4d92eb0?
s=60&d=retro&r=g)

### 󠀁[بدرد نخور](https://wordpress.org/support/topic/%d8%a8%d8%af%d8%b1%d8%af-%d9%86%d8%ae%d9%88%d8%b1/)󠁿

 [Mohammad Parsa](https://profiles.wordpress.org/mparsa1372/) 17 novembre 2022 2
réponses

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم
و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

![](https://secure.gravatar.com/avatar/f6ea7f2bbdabba71f9058aff3be068fff04ab7dcb08f4ae5d2a17fdb6367c132?
s=60&d=retro&r=g)

### 󠀁[Lovie](https://wordpress.org/support/topic/lovie/)󠁿

 [neomie6011](https://profiles.wordpress.org/neomie6011/) 17 septembre 2022

Grateful you created this plugin, it is amazing!

![](https://secure.gravatar.com/avatar/2d4a0387b676112b327205c94b2e33fd99103df24323dc631ceb4fce08070ad7?
s=60&d=retro&r=g)

### 󠀁[Ability to select product for non purchase user](https://wordpress.org/support/topic/ability-to-select-product-for-non-purchase-user/)󠁿

 [onlinedoit](https://profiles.wordpress.org/onlinedoit/) 17 juillet 2022

Hi I doing this for pre sales question or product registration where user can select
product even they did not already purchase item. Can you add this features? Thank
you

![](https://secure.gravatar.com/avatar/97a466e5b60646e78498de9850c8020b2b7f80810c03ad5690037e3692b77b09?
s=60&d=retro&r=g)

### 󠀁[جالب و عالی](https://wordpress.org/support/topic/%d8%ac%d8%a7%d9%84%d8%a8-%d9%88-%d8%b9%d8%a7%d9%84%db%8c/)󠁿

 [mohammadpoor](https://profiles.wordpress.org/mohammadpoor/) 26 mars 2022

خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر

 [ Lire les 12 avis ](https://wordpress.org/support/plugin/nirweb-support/reviews/)

## Contributeurs/contributrices & développeurs/développeuses

« Nirweb support » est un logiciel libre. Les personnes suivantes ont contribué 
à cette extension.

Contributeurs

 *   [ NirWp Team ](https://profiles.wordpress.org/nirweb/)

“Nirweb support” a été traduit dans 2 locales. Remerciez [l’équipe de traduction](https://translate.wordpress.org/projects/wp-plugins/nirweb-support/contributors)
pour ses contributions.

[Traduisez « Nirweb support » dans votre langue.](https://translate.wordpress.org/projects/wp-plugins/nirweb-support)

### Le développement vous intéresse ?

[Parcourir le code](https://plugins.trac.wordpress.org/browser/nirweb-support/),
consulter le [SVN dépôt](https://plugins.svn.wordpress.org/nirweb-support/), ou 
s’inscrire au [journal de développement](https://plugins.trac.wordpress.org/log/nirweb-support/)
par [RSS](https://plugins.trac.wordpress.org/log/nirweb-support/?limit=100&mode=stop_on_copy&format=rss).

## Journal des modifications

= 3.0.3=

 * fixed: some reported bugs

= 3.0.2=
 * added: ticket information placeholders in email title templates * fixed:
ticket ID placeholder in email body template * fixed: improve translations

= 3.0.1=
 * added: pagination for tickets

= 3.0=
 * added: Redesigning the appearance of the plugin * fixed: some reported
bugs

= 2.8.6=
 * added: Add a request message while answering the ticket * fixed: some
reported bugs

= 2.8.4=
 * fixed: some reported bugs

= 2.8.3=
 * fixed: some reported bugs

= 2.8.2=
 * fixed: some reported bugs

= 2.7.9=
 * fixed: Coordination with NirWeb user panel plugin v4.2.2

= 2.7.8=a
 * fixed: some reported bugs

= 2.7.7=
 * fixed: remove sweetalert

= 2.7.6=
 * added: Turkish translation * fixed: Coordination with Nir Web user panel
plugin v4.1.5

#### 2.7.5.1

 * fixed: Plugin translation problem

#### 2.7.5

 * added : Coordination with Nir Web user panel plugin
 * fixed: Problems have been reported

#### 2.7.4

 * added : Change the appearance of the admin area
 * fixed: Problems have been reported

## Méta

 *  Version **3.0.3**
 *  Dernière mise à jour **il y a 2 ans**
 *  Installations actives **1 000+**
 *  Version de WordPress ** 5.0 ou plus **
 *  Testé jusqu’à **6.4.8**
 *  Version de PHP ** 7.4 ou plus **
 *  Langues
 * [English (US)](https://wordpress.org/plugins/nirweb-support/), [Persian](https://fa.wordpress.org/plugins/nirweb-support/),
   et [Spanish (Spain)](https://es.wordpress.org/plugins/nirweb-support/).
 *  [Traduisez la dans votre langue](https://translate.wordpress.org/projects/wp-plugins/nirweb-support)
 * Étiquettes
 * [helpdesk](https://fr.wordpress.org/plugins/tags/helpdesk/)[support](https://fr.wordpress.org/plugins/tags/support/)
   [Support Ticket](https://fr.wordpress.org/plugins/tags/support-ticket/)[ticket system](https://fr.wordpress.org/plugins/tags/ticket-system/)
 *  [Vue avancée](https://fr.wordpress.org/plugins/nirweb-support/advanced/)

## Évaluations

 4.2 sur 5 étoiles.

 *  [  9 avis à 5 étoiles     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=5)
 *  [  0 avis à 4 étoile     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=4)
 *  [  1 avis à 3 étoile     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=3)
 *  [  0 avis à 2 étoile     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=2)
 *  [  2 avis à 1 étoiles     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/nirweb-support/reviews/#new-post)

[Voir tous les avis](https://wordpress.org/support/plugin/nirweb-support/reviews/)

## Contributeurs

 *   [ NirWp Team ](https://profiles.wordpress.org/nirweb/)

## Support

Quelque chose à dire ? Besoin d’aide ?

 [Voir le forum de support](https://wordpress.org/support/plugin/nirweb-support/)

## Faire un don

Souhaitez-vous soutenir l’avancement de cette extension ?

 [ Faire un don à cette extension ](https://nirwp.com)