Cette extension n’a pas été testée avec plus de trois mises à jour majeures de WordPress. Elle peut ne plus être maintenue ou supportée et peut avoir des problèmes de compatibilité lorsqu’elle est utilisée avec des versions de WordPress plus récentes.

Ruby Help Desk

Par Waseem Senjer

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Support

Description

Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.

Captures d’écrans

Front site single ticket view.
Front site ‘My Tickets’ page, where customers can view their tickets history,
‘Submit Ticket’ page where customers can send their tickets to the support team
The Admin dashboard widget with the Help Desk statistics and recent tickets list.
Managing tickets in the dashboard.
Managing tickets statuses in the dashboard with the ability to assign a different color for each status.
Custom Fields builder for the Submit Ticket page.

Installation

Using The WordPress Dashboard

Navigate to the Add New in the plugins dashboard
Search for Ruby Help Desk
Click Install Now
Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

Navigate to the Add New in the plugins dashboard
Navigate to the Upload area
Select ruby-help-desk.zip from your computer
Click ‘Install Now’
Activate the plugin in the Plugin dashboard

Using FTP

Download ruby-help-desk.zip
Extract the ruby-help-desk directory to your computer
Upload the ruby-help-desk directory to the /wp-content/plugins/ directory
Activate the plugin in the Plugin dashboard

FAQ

How can I access the plugin pages after activation?: All of the plugins related pages will be added under one menu item called ‘Ruby Desk’, also you will find the same item at the admin bar on top of the dashboard.

Avis

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Contributeurs/contributrices & développeurs/développeuses

« Ruby Help Desk » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.

Traduisez « Ruby Help Desk » dans votre langue.

Le développement vous intéresse ?

Parcourir le code, consulter le SVN dépôt, ou s’inscrire au journal de développement par RSS.

Journal des modifications

1.3.4

Fixed: checking the correct user ID when checking the owner of the ticket.

1.3.3

Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

1.3.2

Fixed: Adding reply templates to Text area field

1.3.1

Added: Many actions and filters in order to ease the extending of the plugin.
Fixed: Close button shows even if the ticket is closed already

1.3.0

Added: replies templates to pre-create ready templates for common issues in the tickets.

1.2.0

Added: Custom Fields for the Submit Ticket page.
Fixed: Assigning new tickets status.

1.1.0

Added: Importing WooCommerce products.
Added: Importing Easy Digital Downloads products.
Fixed: CSS aligning of the dashboard widget.
Fixed: Settings default values seeding.

1.0.0

Initial release.

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