Order Tracker for WooCommerce

FAQ

How can I use the plugin?

You can use the plugin either by creating a template or using a shortcode. To use the template, create a page and then select the « Order Tracker for WooCommerce » template from your page attribute options.

Do you have a shortcode for using the plugin anywhere?

Yes, you can use the shortcode [cbwct-order-tracker] to display the search form and search results anywhere on your site.

Do you support hooks?

Yes, there are several hooks available for developers:

• cbwct_pending_progress_percent
• cbwct_on_hold_progress_percent
• cbwct_processing_progress_percent
• cbwct_shipped_progress_percent
• cbwct_completed_progress_percent

The order and mobile number are correct, but the status still shows « not found. » What should I do?

Ensure that your customer has used the exact same phone number for tracking that they used when placing the order. For example, if your customer inputs their phone number with a country code when placing an order, they need to use the exact same number with the country code for tracking.

If your customer inputs their phone number in the format +88 (country code) 123456789 (mobile number) like +88123456789, they need to use the exact same format for tracking.

Alternatively, if they input the number without a country code like 123456789, they need to use the same format without the country code for tracking.