Had numerous issues when installing this app and ultimately ended up going with another plug-in to get the functionality I was looking for. However, that's not where my problems began with this plug-in.
Even after the plug-in failed to work, I did not request a refund as I took responsibility for not doing enough research before committing to their annual subscription (because the only other option was a lifetime purchase). So I ate the costs and moved on.
The following year, I see a charge for this plug-in on my PayPal account. Immediately, I reach out to support and kindly explain that I would like to cancel the subscription and requested a refund.
I've never encountered a business owner how refused a refund when it's requested within hours of the renewal. Obviously, if we were months into the subscription period, it would be a different story. Despite emailing them the moment that the renewal was charged, they never responded. Simply cancelled my subscription (I only know this because I was notified by PayPal) and never issued a refund or even an explanation as to why they wouldn't refund me.
Since then, I have tried reaching out 5 different times as well as once through PayPal. Again, they had time to respond to the dispute on PayPal, but not to any of my emails. Not only is it extremely unprofessional to just completely disregard customer's emails like that, I still cannot believe they are refusing to refund me for an annual subscription that I don't even have access to.
At the very least, if they refuse to refund the year subscription, I should have access until the end of the 1-year period.
Complete scam artists. Do not care about you as a customer, just want to collect that check. Zero customer service and a poorly made plug-in.