Knowledge Base for Documentation and FAQs

Description

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Mises en formes
* Classique – Démo 1 here
* Classique – Démo 2 here
* Avec onglets – Démo 3 here (Multi Product Example)
* Avec onglets – Démo 4 here (Multi Product Example)
* Avec images – Démo 12 here

Consultez la documentation complète ici

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organisez vos documents par équipe, produit ou service en utilisant la disposition en onglets.
  • Codé pour un résultat SEO optimal.
  • Une barre de recherche pour afficher rapidement les résultats.
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Navigation sidebar listing categories and articles
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, and WPML
  • Responsive design that works with any theme
  • Raccourci (Shortcode) et mises en forme conçues pour les Foire aux Questions.

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 TABLE OF CONTENTS (TOC)

Interactive Table of Contents that is sticky / floating at the side of the article.

Fonctionnalités des extensions

  • Control access and permissions based on groups, WordPress users and roles, and custom roles.
  • Mettez vos articles publics ou privés et contrôlez qui peut lire, les écrire et les modifier.
  • Créez plusieurs Bases de connaissances avec des articles, des catégories, des mots-clés et bien plus encore.
  • Créez des mises en forme pour vos barres latérales et vos grilles.
  • Import articles and categories.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Utilisez des widgets et des raccourcis (shortcodes) pour les catégories, les articles et la barre de recherche.
  • Remplacez les articles par des PDF, des documents externes, des liens vidéo, etc.
  • Filtrer la recherche par catégorie.
  • Des outils de recherche avancée pour obtenir des données sur les recherches les plus populaires ou non.
  • Migrate, create and copy articles and images from your Knowledge Base.

Use Cases

  • Foire au Questions (FAQs)
  • Base documentaire Interne pour entreprise, salariés ou équipes en Intranet
  • Base documentaire externe pour les clients
  • Base de connaissances pour des produits ou services
  • Product manuals
  • Sites de E-commerce
  • Notices et informations produites par des services officiels (administration, agences gouvernementales)
  • Écoles et universités

Enjoy many other features to help you build better documentation:

  • Linking Categories to the Category Archive Page
  • Counter of articles in categories
  • Possibilité de personnaliser le slug des articles pour inclure le nom de la catégorie dans le permalien
  • Contrôle de la longueur de la liste des articles à afficher sous chaque catégorie.
  • Upload custom images for categories
  • Developer hooks into article output.
  • Et bien plus.

ALLEZ ENCORE PLUS LOIN AVEC LES EXTENSIONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layoutsajoute des mises en forme en tableau et des barres latérales. Utilisez une présentation en grille ou avec une barre latérale sur la page principale de votre Base documentaire ou combinez tous les éléments de mises en forme classique, onglets, grille et barre latérale de façon cool. En savoir plus.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Recherche avancée. Augmentez la satisfaction des utilisateurs en prenant connaissances des données sur les recherches les plus fréquentes ou les résultats sans réponse. En savoir plus.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Links Editor for PDFs and More
Éditeur de liens pour que vos articles pointent vers des fichiers PDFs, des pages, des articles ou des sites Internet. Sur la page principale sélectionnez des icônes pour vos articles. En savoir plus.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Présentation en grille – Démo 5 ici
  • (PRO) Barre latérale – Démo 8 ici
  • (PRO) Liens – Démo 9 ici

About The Authors

We are the proud developers of the Creative Add-Ons for Elementor plugin.

Captures d’écran

  • Basic Layout example with images

  • Tabs Layout example with images

  • Categories Focused Layout example with icons

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Styles for Category Archive Page

  • Drag and drop to reorder articles and categories

  • Change colors and styles easily in KB visual Editor

  • Adjust the width and content of sidebars with KB visual Editor

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

  • Tabs Layout example

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

  1. Allez à Extensions -> Ajouter.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Décompressez le fichier « echo-knowledge-base.zip » sur votre disque.
  3. Envoyez le dossier « echo-knowledge-base » sur serveur dans le répertoire « /wp-content/plugins » (ne pas modifier le nom du dossier).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Where can I find complete documentation on your knowledgebase?

Full searchable docs can be found at Knowledge Base

Avis

2 mars 2022
There's nothing NOT to love about this plugin. It is really on point, easily and intuitively understandable and even if you have a question the support is there for you in a very quick an professional way. Would give more stars if it was possible. Thank you for this great plugin!
22 février 2022
We use Echo Knowledge Base for a growing catalog of important articles. EKB has a broad feature set that becomes much more robust when you utilize their shortcodes to embed their functionality into other pages. Recently we had a need to make a directory of our articles, but our finished product may be in the thousands, and we don't want to manually do that. I submitted a feature request, and within the month the developers had a shortcode for us that did exactly what we need. This plugin is worth the money, I can't say enough about how great they are at EKB!
6 février 2022
I am very impressed by this plugin. Even the free version, that I'm using at the moment, is already amazing! It allows me to easily build a small online knowledgebase on my website, allows me to sort articles, make the design fit my website (colors, borders, even drop shadows) and works just perfect 'out of the box'. Seldom have I seen such a useful and easy to work with plugin. Wish I discovered it earlier on it would have saved me a lot of time and work. I suggest you make the free version 'donor ware' or include a tip-jar. I don't need more than this version offers, for now, but would have been happy to at least give something in return. Thumbs up to the creators and a well deserved 5+ stars!
Lire les 71 avis

Contributeurs & développeurs

« Knowledge Base for Documentation and FAQs » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.

Contributeurs

“Knowledge Base for Documentation and FAQs” a été traduit dans 13 locales. Remerciez l’équipe de traduction pour ses contributions.

Traduisez « Knowledge Base for Documentation and FAQs » dans votre langue.

Le développement vous intéresse ?

Parcourir le code, consulter le SVN dépôt, ou s’inscrire au journal de développement par RSS.

Journal

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes