RecomAI Sales Agent

Description

RecomAI is an advanced AI-powered e-commerce personalization platform designed to boost sales and enhance customer experiences on platforms like Shopify, WooCommerce, and Magento. It combines intelligent product recommendations, an AI chatbot for real-time support, and features like AI skin analysis to guide shoppers, automate interactions, and increase conversions.

Built by Destinova AI Labs, RecomAI helps e-commerce brands turn visitor interactions into revenue by providing personalized suggestions, handling queries 24/7, and optimizing average order value (AOV). Whether you are looking to automate your support or drive more sales through intelligent recommendations, RecomAI is the ultimate AI assistant for your store.

AI Chatbot & Multi-Channel Support

• 24/7 AI Chat Agent: AI assistant that instantly handles customer questions, product inquiries, order tracking, and sales conversations with personalized, real-time responses across 100+ languages.
• Multi-Channel Customer Support: Connect and manage customer conversations from WhatsApp, Facebook Messenger, Instagram, Email, website chat, and other channels from a single unified inbox.
• Hybrid AI + Human Support: Seamlessly hand off complex or high-value conversations from AI to live support agents, allowing your team to take over while maintaining the full conversation context.
• Multilingual AI Support: Engage customers globally with AI-powered conversations across 100+ languages, providing consistent and personalized support across every connected channel.

Sales & Conversions

• AI Product Recommendations: Deliver personalized, real-time product recommendations based on shopper intent, behavior, preferences, and browsing context to help customers discover the right products faster.
• AI Sales Assistant: Automatically identify opportunities to upsell premium products and cross-sell relevant accessories or complementary items to increase cart value and average order value.
• AI Auto-Nudge: Engage shoppers at the right moment with contextual, non-intrusive AI-powered popups that highlight relevant products, offers, and recommendations to encourage conversions.
• Proactive Campaigns: Create targeted campaigns that automatically engage shoppers based on their behavior, browsing activity, products viewed, and other customer signals.
• AI Product Summaries: Help shoppers make faster purchase decisions with concise, AI-generated product summaries that highlight key benefits, features, and specifications.

Lead Capture & Integrations

• Lead Capture: Collect valuable customer information such as name, email, phone number, preferences, and other details through customizable pre-chat forms.
• Conversational Lead Qualification: Use multi-step question flows to engage visitors, qualify leads, understand their needs, and collect structured customer information.
• WooCommerce Integration: Connect your WooCommerce store and automatically sync your product catalog to power accurate AI-driven product recommendations and customer conversations.
• Multi-Channel Integrations: Connect customer conversations across channels such as WhatsApp, Facebook Messenger, Instagram, Email, and website chat to manage support and sales from one place.

Personalization & Intelligence

• Cart-Aware AI: Understand what shoppers already have in their cart and provide relevant recommendations, complementary products, and personalized assistance based on their current purchase.
• Context-Aware Conversations: Use customer conversations, browsing context, product interests, and shopping intent to deliver more relevant responses and recommendations.
• Order Tracking: Let customers check their order status directly through the chatbot, reducing support workload while providing instant access to order information.
• AI-Powered Insights & Analytics: Track conversations, customer behavior, product interactions, and conversion activity to understand what drives engagement and sales.

Customization & Branding

• Fully Customizable AI Widget: Customize the chatbot experience to match your brand, including size, position, colors, fonts, header design, launcher icon, labels, spacing, and overall appearance.
• Starter Messages & Quick Actions: Guide visitors with predefined starter messages, suggested questions, and quick-access actions that make it easier to start conversations.
• Custom Home Experience: Create a branded chatbot home screen that highlights key actions, products, recommendations, and frequently used features.
• Organized Customer Experience: Provide a simple, intuitive interface for shoppers to chat with AI, explore recommendations, and track orders from a single widget.

External Services

This plugin relies on the RecomAI platform, a SaaS service developed and operated by Destinova AI Labs, to deliver its AI chatbot functionality. A RecomAI account is required to use this plugin. No data is sent to RecomAI until the store administrator has signed in and enabled the chatbot.

RecomAI REST API (https://api.recomai.one/api)

The plugin’s server-side PHP code and the chatbot widget communicate with the RecomAI REST API:

• Authentication (admin only): When a store administrator signs in, signs up, verifies an email OTP, or resets a password from the plugin settings page, the plugin sends the provided credentials (email, password, OTP, phone number, store URL, and store name) to the RecomAI authentication endpoints.
• Chatbot configuration (admin only): After login, the plugin retrieves the chatbot embed token and widget configuration from the API using the administrator’s email and authentication token.
• WooCommerce connection (admin only): When the administrator connects WooCommerce, the plugin sends WooCommerce REST API consumer keys and the store URL to the RecomAI API so that products can be synced for AI-powered recommendations.
• Chat messages (storefront): When a visitor sends a message through the chatbot widget, the message text, chatbot auth key, chat session ID, current store URL, and (if available) the Shopify/WooCommerce customer ID and cart contents are sent to the API. Responses are streamed back via Server-Sent Events (SSE).
• Visitor registration (storefront): When a visitor submits the pre-chat form, their name, email, phone number, and message are sent to the API to create a chat session.
• Auto-nudge recommendations (storefront): When a visitor views a product page, the product name and store owner ID are sent to the API to fetch contextual cross-sell suggestions.
• Customer recommendations (storefront): For logged-in customers, the customer ID, store URL, and auth token are sent to fetch personalized product recommendations.
• Cart click tracking (storefront): When a visitor clicks a product recommendation, the click event data is sent to the API for analytics.

RecomAI Socket.IO (https://api.recomai.one)

The chatbot widget establishes a persistent Socket.IO (WebSocket) connection to https://api.recomai.one for real-time features:

• Live support chat: When the conversation is handed off to a human agent, messages from the agent are received in real time, and visitor messages and typing indicators are sent over this connection.
• Session management: The chat session ID is emitted on connection to associate the socket with the active conversation.
• Support mode toggle: The server can switch the conversation between AI and human-support modes in real time.
• Message feedback: When a message rating is submitted, the feedback is synchronized via this connection.

This connection is only established when the chatbot widget is loaded on the storefront and the chatbot is enabled.

RecomAI Dashboard (https://app.recomai.one)

The plugin links to the RecomAI web dashboard for chatbot management and onboarding. The administrator’s authentication token is passed as a URL parameter when redirecting to the dashboard. No visitor data is sent to this URL.

• Service provider: Destinova AI Labs
• Service URL: https://recomai.one
• Terms of Use: https://www.recomai.one/ai-terms
• Privacy Policy: https://www.recomai.one/privacy-policy