Description
From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.
EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.
Aucune ligne de code n’est nécessaire. L’extension fonctionne immédiatement après son installation.
What the plugin does
Pour vos clients/clientes :
- A « Request Withdrawal » button appears directly on the My Account orders list — visible only during the active withdrawal period
- Les clients/clientes peuvent sélectionner les articles concernés par la rétractation (commande complète ou produits individuels).
- Un formulaire simple permet de renseigner le nom, l’adresse e-mail et, si souhaité, un motif.
- A confirmation step prevents accidental submissions (« Are you sure you want to submit this withdrawal request? »)
- Les clients/clientes reçoivent un e-mail de confirmation dès que leur demande est envoyée.
Pour vous, en tant qu’administrateur/administratrice de la boutique :
- Un tableau de bord « Rétractations », accessible depuis WooCommerce > Rétractations, affiche toutes les demandes en un coup d’œil.
- At-a-glance stats: open requests and approvals over the last 30 days
- Filtrez les demandes par état, période ou recherche (n° de commande ou identifiant du reçu).
- View full request details — order info, customer email, request type, reason, and a complete activity log
- Approuvez ou refusez les demandes en un clic.
- Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients
Fonctionnalités principales
- Withdrawal button on the orders page — visible to customers within the configured withdrawal window
- Partial withdrawal support — customers can withdraw individual items instead of the entire order
- Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent
- Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place
- Add footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements
- Guest withdrawal support — guest users can submit their order number and billing email, which is matched against WooCommerce order history, then confirmed via an email verification step before the request is created
- Withdrawal button shortcode — use
[wt_eu_order_withdrawal]to place a withdrawal button on any page or post. - Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status
- Product exclusions — exclude by product type, entire categories, or specific individual products
- Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)
- Customer contact email — set the address shown to customers in rejection emails so they know who to reach out to
- SHA-256 receipt hash — every withdrawal request gets a unique SHA-256 receipt hash, included in withdrawal notification emails and shown in the request details on the admin dashboard, for easy reference and record-keeping
- Order status automation — automatically update order status when a request is submitted or approved
- Reason field — optionally require customers to provide a reason when submitting a request
- Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only
- Data management — optionally delete all plugin data on uninstall
Pourquoi est-ce important ?
Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.
La directive impose notamment :
- A withdrawal function that is prominently displayed and continuously available during the withdrawal period
- The function must be clearly labelled (e.g. « Withdraw from contract here » or similar)
- A two-step confirmation to prevent accidental withdrawals
- An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)
Cette extension met en œuvre l’ensemble de ces exigences.
Compatible Plugins
- Sequential Order Number plugins
- Product Bundles by WooCommerce
- WebToffee eCommerce Marketing Automation
- WPML
Premiers pas
For a complete walkthrough, see the setup guide or watch the video below.
- Install and activate the plugin
- Go to WooCommerce > Withdrawals > Settings to configure your preferences
- Set your withdrawal page, period, and footer link options
- Publish the withdrawal page (created automatically as a draft on installation)
- Test the flow by placing a test order and using the Request Withdrawal button
Support
For questions or assistance, visit our support page.
Captures d’écrans
Installation
Installation automatique (recommandée)
- Connectez-vous à l’administration de votre site WordPress.
- Go to Plugins > Add New
- Recherchez EU Withdrawal Button for WooCommerce.
- Cliquez sur Installer maintenant, puis sur Activer.
- Navigate to WooCommerce > Withdrawals > Settings to configure the plugin
Installation manuelle
- Download the plugin zip file
- Go to Plugins > Add New > Upload Plugin
- Téléversez le fichier ZIP, puis cliquez sur Installer maintenant.
- Activate the plugin
- Navigate to WooCommerce > Withdrawals > Settings to get started
FAQ
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Cette extension est-elle obligatoire pour toutes les boutiques WooCommerce ?
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If your store sells to consumers in the EU, yes — from June 19, 2026, EU Directive 2023/2673 requires an accessible online withdrawal function. This applies regardless of where your business is based.
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Quel est le délai de rétractation standard ?
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The EU standard is 14 calendar days from the date of purchase (or from when the customer receives the pre-contractual information, if later). You can configure the withdrawal period in the plugin settings.
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Can customers withdraw only part of an order?
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Yes. When partial withdrawals are enabled in settings, customers can select individual items from an order to withdraw rather than cancelling the entire order.
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L’extension fonctionne-t-elle pour les comptes invités ?
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The withdrawal button on the My Account page is visible to logged-in customers. For guest order support, you can direct customers to the standalone withdrawal page using the footer link or a shortcode.
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The « Request Withdrawal » button appears on the customer’s My Account > Orders page, next to eligible orders within the active withdrawal window.
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Go to WooCommerce > Withdrawals > Settings and enable the Embed footer link option. You can customise the link text (default: « Request Withdrawal »).
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Can I exclude certain products from withdrawal?
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Yes. Under Exclusions in WooCommerce > Withdrawals > Settings, you can limit withdrawal eligibility in three ways:
- Product types — exclude Virtual, Downloadable, Grouped, and External/Affiliate products.
- Product categories — exclude one or more WooCommerce categories so every product in those categories is ineligible.
- Specific products — search and select individual products to exclude, regardless of type or category.
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L’extension envoie-t-elle un e-mail de confirmation aux clients/clientes ?
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Yes. Customers receive an email confirmation once their withdrawal request is submitted. This satisfies the directive’s requirement to acknowledge receipt on a durable medium.
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Who receives the admin notification when a withdrawal request is submitted?
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By default, the store email address receives the admin notification. You can change this under WooCommerce > Withdrawals > Settings > Email notifications. Add multiple recipients as removable chips, remove the default store email if needed, and add custom addresses with the Add button. At least one recipient is required before settings can be saved.
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Quelle adresse e-mail est affichée aux clients/clientes lorsque leur demande est refusée ?
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Set this under WooCommerce > Withdrawals > Settings > Email notifications > Customer contact email. This is the address shown to customers in the rejection email so they know where to follow up. It defaults to your WooCommerce store email but can be changed to any address.
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Que deviennent les données si je désinstalle l’extension ?
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By default, plugin data is retained when you uninstall. If you want all data (settings, withdrawal requests, database tables) removed on uninstall, enable the Delete data on uninstall option in settings. Note: this action is irreversible.
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Cette extension garantit-elle la conformité juridique ?
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The plugin implements the technical requirements of EU Directive 2023/2673 as understood at the time of release. However, it does not constitute legal advice. We recommend consulting a legal professional to ensure your store meets all applicable requirements in your jurisdiction.
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Yes. Developers can use WordPress filters to control visibility based on the visitor’s country. The plugin resolves the country from the order (when available), the WooCommerce customer session, or IP geolocation.
Filtres disponibles :
wbte_ewb_customer_country_code— remplace le code ISO du pays détecté.wbte_ewb_show_footer_withdrawal_link— affiche ou masque automatiquement le lien de rétractation dans le pied de page.wbte_ewb_show_withdrawal_button_shortcode— affiche ou masque le rendu du code court[wt_eu_order_withdrawal].
Avis
Contributeurs/contributrices & développeurs/développeuses
« WebToffee EU Order Withdrawal Button for WooCommerce » est un logiciel libre. Les personnes suivantes ont contribué à cette extension.
Contributeurs
“WebToffee EU Order Withdrawal Button for WooCommerce” a été traduit dans 2 locales. Remerciez l’équipe de traduction pour ses contributions.
Traduisez « WebToffee EU Order Withdrawal Button for WooCommerce » dans votre langue.
Le développement vous intéresse ?
Parcourir le code, consulter le SVN dépôt, ou s’inscrire au journal de développement par RSS.
Journal des modifications
1.0.9 11-08-2026
- [Add]: Portuguese (pt_PT) and Czech (cs_CZ) translation files.
- [Add]: Bundle product compatibility for withdrawal requests.
- [Add]: WCAG accessibility compatibility.
- [Add]: Withdrawal ID based searching in the admin dashboard.
- [Improvement]: Guest order withdrawal workflow.
- [Fix]: Showing wrong line total in withdrawal requests.
- [Compatibility]: Tested up to WooCommerce 11.0.0
- [Compatibility]: WordPress up to WooCommerce 7.1
1.0.8 23-07-2026
- [Fix]: Corrected translation issues in withdrawal emails sent to guest users.
- [Fix]: Resolved inconsistency in the email template override path.
- [Tweak]: Refined the admin screen interface.
- [Compatibility]: WPML Multilingual Plugin.
- [Compatibility]: Tested up to WooCommerce 10.9.4
1.0.7 13-07-2026
- [Fix]: Footer withdrawal link now inherits the theme’s default link color instead of a hardcoded gray.
- [Fix]: Withdrawal timestamps in customer emails, admin dashboard, and My Account now display in the WordPress site timezone with an explicit UTC offset.
- [Add]: My Account order view lists all withdrawal requests (including rejected) in a timeline layout with submitted/processed dates and rejection reason.
- [Ajout] : fichiers de traduction en suédois (sv_SE), néerlandais de Belgique (nl_BE) et grec (el).
- [Compatibilité] : testé jusqu’à WooCommerce 10.9.3
1.0.6 02-07-2026
- [Fix]: Email preview fatal error on WooCommerce versions before 9.9.0 when viewing withdrawal email templates in WooCommerce settings.
- [Add]: Bulgarian (bg_BG) and Polish (pl_PL) translation files.
- [Compatibility]: Tested up to WooCommerce 10.9.1
1.0.5 25-06-2026
- [Add]: Two-step withdrawal confirmation modal with a read-only request review and an explicit, translatable « Confirm withdrawal » button — replaces the native browser confirm dialog for clearer EU withdrawal labelling.
- [Add]:
wbte_ewb_show_my_account_order_withdrawal_linkfilter to show or hide the withdrawal action on My Account order rows. - [Add]: Admin review banner on the withdrawals dashboard and order edit screen.
- [Fix]: Partial withdrawal requests now show the correct type and item quantity in the admin dashboard and order meta box, including when multiple requests exist on the same order.
- [Fix]: Orders remain eligible for further partial withdrawals after a partial approval when quantity is still available.
1.0.4 24-06-2026
- [Add]: Setting to choose one or more WooCommerce order statuses that start the withdrawal period countdown (default: order created).
- [Add]: SHA-256 verification code on withdrawal requests that reflects request data and is included in customer/admin emails and the admin dashboard.
- [Add]: Customer contact email setting for rejected withdrawal emails — defaults to the WooCommerce store email.
- [Add]: Filters to control footer link and
[wt_eu_order_withdrawal]shortcode visibility based on customer country. - [Fix]: Rejected withdrawal customer email now uses the configured customer contact email instead of the WordPress admin email.
- [Fix]: Server-side validation now rejects ineligible line items and limits full withdrawals to eligible remaining quantities only.
- [Fix]: Guest eligible-items lookup now requires the submitted order number to match the requested order, not just the billing email.
- [Fix]: Withdrawal page links (My Account order actions, shortcode, footer link, and guest verification emails) now resolve the translated page URL via WPML when a withdrawal page translation exists.
1.0.3 22-06-2026
- [Add]: Approved and rejected customer emails now include Date Submitted and Date Processed timestamps (date and time).
- [Add]: Dutch (nl_NL), Danish (da_DK), German (de_DE), Italian (it_IT), and Romanian (ro_RO) translation files.
- [Add]: Partial withdrawal quantity selection and support for multiple partial requests on the same order.
- [Fix]: Withdrawal requests for trashed orders are hidden from the admin dashboard and statistics.
- [Fix]: Withdrawal requests, activity logs, and pending guest verifications are permanently deleted when the linked order is permanently deleted.
- [Fix]: Withdrawal form broken under jQuery 4.x — submitting the form threw a JavaScript error.
- [Fix]: Withdrawal acknowledgement emails now display the full date and time of submission, meeting EU Directive 2023/2673 / art. 54-bis Codice del Consumo requirements for recording the exact moment of the withdrawal declaration.
1.0.2 17-06-2026
- [Add]: Option to configure multiple recipients for admin notifications related to withdrawal requests.
- [Add]: Product category and specific product exclusion options in the Withdrawals settings dashboard.
- [Fix]: Error in the email preview section for withdrawal-related settings.
1.0.1 15-06-2026
- [Add]:
[wt_eu_order_withdrawal]shortcode to place the withdrawal request button anywhere on your site. - [Add]: WPML and multilingual support for configurable button labels.
- [Add]: Support and Review links to the plugin row on the Plugins screen.
- [Add]: Uninstall feedback modal when deactivating the plugin.
- [Add]: Guest email verification workflow — simplified guest form (order number, billing email, and reason), verification email notification, duplicate request check, and queueing before a withdrawal request is created.
- [Fix]: Logged-in withdrawal form resetting item selection when clicking other form fields.
- [Fix]: WooCommerce order status emails no longer sent when restoring order status after rejection; orders with pending or approved withdrawal requests no longer appear in the logged-in withdrawal form.
- [Update]: Rejection workflow — required note on the WooCommerce order screen, rejection reason shown in the customer email Request Details table, and note included when rejecting from the dashboard or order screen.
1.0.0
- [Add]: Initial release.
- [Add]: Customer withdrawal form for logged-in and guest customers.
- [Add]: React admin dashboard for request management.
- [Add]: Custom order statuses — Pending Withdrawal and Withdrawn.
- [Add]: WooCommerce Settings tab integration.
- [Add]: Product type based exclusions.
- [Ajout] : délai de rétractation configurable.
- [Add]: WooCommerce email notifications.
- [Ajout] : compatibilité avec HPOS.
- [Ajout] : prise en charge de l’API REST.
- [Ajout] : intégration à la page « Mon compte ».